Sears Appliance Repair

"I happily used Sears Appliance Repair to successfully fix my washing machine previously but this visit to repair my dishwasher was really bad. First, the technician was a "generalist" who works on all appliances and does not specialize in working on Samsung dishwashers (which are unfortunately unique). Having said that, I called for service for two issues: 1). Grinding sound/three beeps/failure to start that occurs frequently; and, 2). LC code which happened for the second time yesterday. Even though I provided the issue details to the agent when I booked the appointment and also sent the details to the technician in reply to his confirmation text this morning, the technician called me upon his arrival to ask what was wrong so he could bring in any appropriate parts (I was hoping he would have received my earlier attempts to provide this information so his visit would result in my dishwasher being fixed during the first visit but did not happen). Anyway, he pulled out the dishwasher and confirmed there was a leak and then started putting it back and I said, "aren't you going to fix the main issue I called you for?" Further, I said, "I know there was a leak, I received a LC code but I called you to fix the grinding/failure to start issue-- what about that?" He said that he believed I needed a new "water wall" which is unique to Samsung and parts/labor would be $615.00 and he needed to order the part and return to fix it. I asked him if he was positive that my issue would be fixed after spending $615 and if it wasn't would I receive a refund and he said that I would not. Additionally, I mentioned to him that I saw a video repair done for the grinding/failure to start and it was due to bad bearings in a motor that needed to be replaced (not a water wall). So, I asked again if he was confident my issue would be fixed but he would not confirm that. Essentially, as long as I was willing to pay for it, we were going to do a $615 experiment it seems. Anyway, I was left with no confidence that if I proceeded, my issue would actually be fixed-- VERY DISAPPOINTING! I cannot say that all "repairs" will go this way, but this experience was certainly bad."

"I recently had an extremely disappointing encounter with this service. I contacted them due to a gas leak issue with my stove. Unfortunately, the technician arrived without a gas leak detector, which was baffling. Instead, he relied on his sense of smell to detect the gas leak, which I found quite unprofessional and concerning.Moreover, the billing was inconsistent with our initial agreement. The charge for the service call was higher than what was previously discussed, despite the technician's visit being solely for confirming the absence of a gas leak. This was necessary for my peace of mind, as I had already had the leak identified and fixed by another technician the previous day. The purpose of this service call was purely for a second confirmation that the issue was fully resolved.In summary, the lack of proper equipment and discrepancy in billing made this a very unsatisfactory experience for me."

"He cleaned the floor but I had to clean more otherwise he was ver personable and hopefully did a good job- we will see you tomorrow after 24 hours how refrigerator and freezer are doing"