Pep Boys 10200 Broad Channel Drive, Miami, FL 33157

"Had an appointment for 9 AM to change tires was informed it needed alignment. The guy helping me walked away came back for a second then disappeared. His coworker grabbed the paperwork and told me I was all done. I told him they had not done the alignment, he told me they did. I explained I’ve been looking at the car the hole time. He got the mechanic who completed what was necessary on the computer to get the job done. They completed the alignment, I went back inside the original worker was still no where to be found. Horrible experience, I didn’t get out of there till 11:30."

"Lacking customer service. All staff eating . While the staff assisted us he never stop eating, talking with full mouth. The rest of the staff provided satisfactory service. Another good area is are open 7 days of the week."

"Came in a bit late because I was busy and have a trip tomorrow. Even though I was “that guy”, Noe was very friendly and helpful. Took my Jaguar XJ in for an oil change and a transmission fluid change. They couldn’t change the transmission fluid but they did do change the oil. That car is a pain for maintenance but Noe did a good job and I appreciate his service"

"I recently had the pleasure of visiting Pep Boys, and I must say, I was thoroughly impressed. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me. I was in need of some new tires for my car, and the staff was able to quickly help me find the perfect set to fit my needs and budget. The service department was equally impressive. The technicians were quick and efficient, and they kept me informed throughout the entire process. I was also happy to see that Pep Boys uses high-quality parts and materials. Overall, my experience at Pep Boys was nothing short of exceptional. I would highly recommend this store to anyone looking for quality automotive service at a fair price. Here are a few specific reasons why I gave Pep Boys a five-star review: 1. Friendly and knowledgeable staff 2. Wide selection of automotive parts and tires 3. Competitive prices 4. Quick and efficient service 5. High-quality parts and materials I will definitely be back to Pep Boys for my future automotive needs. Thank you, Pep Boys, for a great experience!"

"Highly recommend you go somewhere else but here. I Purchased a small cargo van used and it took it here so that they can check everything out and make sure it was in good working condition. I asked them to check all the fluids and run an engine diagnostics and anything else they thought needed to be done. They called me back and told me that all it needed was a tire alignment and a three step oil cleaning. I picked it up the following day and that night one of the tires came loose from the tire rod. Because a pin was missing from both tires. I had it towed back and they say they had nothing to do with that but what a coincidence they do a tire alignment and the tires mess up. I also told them that there was something leaking which they failed to catch. They called me and said the leak was transmission fluid and they fixed the leak. Four days later, the car starts making awkward vibrations. When gears are changing, I took it to another mechanic, and they told me that the transmission fluid was empty And Pep Boys may have fixed the leak, but did not ref the transmission fluid. I honestly do not know what they did but I really recommend anyone to go somewhere else."