Parks Hyundai Parts and Service 3111 North Main Street, Gainesville, FL 32609

"Was told my engine was faulty and would be replaced. Then told it needed a Catalytic converter. Original quote $1425. Next day was told they ordered the wrong part, and the additional part was $6000. Total quote was 9 grand. Had to have it towed elsewhere, and got fixed for $400. They are liars, don't want to help you with anything more than basic repairs. Acted as if they could care less. The worst service I've ever experienced. The manager is always conveniently "out on the lot with a customer" whenever I have tried to call. Run Away from here."

"Had issues with my engine in my 2014 Sonata I purchased from a used car dealer. Towed my vehicle in and was advised it would take 3-7 days for a diagnostic and to get an answer from Hyundai on whether they would cover it under warranty or not . Thankfully the vehicle had been maintained by the previous owner; and the service advisor, Luciano worked diligently to send Hyundai everything they were asking for and we had an answer within 5 days. Thank you Luciano for getting my car fixed in a timely manner!!"

"Brought it in for oil change and was done reasonably fast. Had some extra things that needed to be addressed and was even provided a loaner. It's a dealership but not as busy as ocala."

"Absolutely horrible service. They had me drive back and forth 30 minutes three times for a tire change the last time I did business with them because they kept messing up the tire order (or just not ordering it). Tried to get an oil change today and they said I could come up there - drove 30 minutes for them to tell me I would have to come back another day. Done with Parks Hyundai - never had these problems with any other dealer."

"Lowell an the dealership crew, went absolutely above our expectations to make sure we were 100% satisfied with our 2021 Hyundai Palisade"