Pep Boys,

7725 W Newberry Rd, Gainesville, FL 32606, United States

"Went to pep boys for an alignment and wheel balance without an appointment. Wait time was a little over two hours overall. Truck was too wide to fit on their alignment rack. Wheel balance turned out well. No complaints there. However, the service tech left a big greasy black handprint on my headliner, which I’m obviously less than thrilled about. I understand that it happens, but they either didn’t notice or didn’t care enough to clean it up. As a mechanic myself, both are equally worrying in this profession. To make matters worse, I just got done getting the truck detailed about an hour prior to going to pep boys."

"Their work is OK; however, there's significant room for improvement in their business practices. I recently had my car sent in for repairs. Following the inspection, I received a call with an overall estimate, yet I wasn't provided with an itemized bill. Subsequently, I discovered that the cost of the replacement sensor listed was nearly double the price of OEM sensors. Upon inquiring for clarification, my concerns were not addressed seriously; there was even a moment where they mocked online prices (although the price is from Toyota website). This experience suggests the possibility of dishonest practices. I suggest not go there."

"They're very friendly and efficient but will try to scam you. They recommended that I replace several parts that are less than 6 months old and have only 7,000 miles on them to the tune of 1300 dollars. I have receipt of all the work that were trying to do again.. That is so dishonest and sleazy. I will continue to get my free tire rotations but NEVER use them for repairs or purchase anything from them EVER! What happened to integrity?"

"I’ve had nonstop issues with my car since taking it here to get the battery checked a few months ago since it was stalling every time I started it. The first time they claimed that my battery just needed to be charged. A couple of weeks later my car battery died. I took it back in to get a replacement battery since it was under warranty. These people installed the battery wrong which caused it to become corroded and once again stop working. I brought it back in and they claimed they fixed it but weeks later my car dies again. Since I’m visiting home, I had another technician take a look at it and apparently they installed the battery wrong AGAIN causing the battery to be loose. The technician told me that my car could have caught on fire with their poor installment. Which is scary to think of because I’ve been traveling to different cities. I’ve never had an issue with Pepboys until I came to this location. They come across as nice but will take advantage of you if they know that they can. I’m so glad I left this town and never have to deal with their incompetence again."

"100% satisfied with the service. I got there at 7:15am it was already open i needed batteey check and ended up getting a new battery. The representative was educated and kind. They work really fast and effective. Kenny i believe was his name. The only thing was not so good was the price for the battery!"