Swift Brothers Plumbing

"Owner called me and gave me partial refund and was very apologetic. Changing rating to 3 stars. Had a leak at our rental property and Beau came out quickly. I was very impressed with his demeanor and professionalism. I thought... I should have stayed and watched him make the "repair". He called me to authorize work of ~$1200 to pull our toilet (that was clogged), fix a pee trap under our mobile and fix the leak under the mobile. To complete this, he would have to use a 3” to 6” line, Large drum, K60 or equivalent (a specialized machine to clear drains), would have to remove the toilet, put it back on, and reseal the toilet. He said it would take a couple of hours to complete I said it needed to be done, was not expecting to spend 1/2 that amount, but hoping all would be well. He called my husband shortly after he arrived and told us the good news that the toilet was clear and there was a piece of wood in the mainline, once removed everything was great. We were happy thinking everything was taken care of and that it would cost less due to the "repair" taking all of 20 min. Nope! Same price. Upon looking at my invoice, and speaking with my tenant, he did not remove the toilet and did not use the machine. He said that he would give a $100 refund for not removing the toilet. I have not received confirmation of the $100 refund and am also going to request a refund for the machine charge of $433. Hours after Beau left, my tenants were doing dishes in the sink and the bathtub backed up with food and other drainage. I called Beau to inform him of the issue and he said that he did not know what our tenants were doing but if we needed Swift Bros. to come out we would have to call the office and pay more $$. In additional to that, he had my tenant run the water for 30 seconds in the tub before he left and some water came out. Beau told me that there was a crack in the shower and it would be $4-5k to fix that! We were finally able to clear the tub after stopping at Home Depot and buying a $40 snake to clear the tub on our own. Needless to say, we felt scammed and will be reporting this to the BBB. Beau and his boss should be ashamed of themselves to take advantage of unsuspecting customers."

"My husband Robert and I just had a service call where our sewer line needed to be unclogged. We had the pleasure of having Cappy as our technician. He was very professional, very personable, and definitely knew what he was doing. Couldn't be more pleased with his service. He is an asset to the company and we will highly recommend both Cappy and Swift Brothers Plumbing to family and friends."

"I just ran into one of your guys driving truck# CFC1430933 driving on 429 toll, he came from an ending right lane, speed up and forced me out of my middle lane i had to jump on the left lane and thank god there was no vehicles in that lane, ( i’m driving and semi truck ) but not only that after i caught up with that guy he flip me off. y’all might wanna give your guys some safety course on how to drive safely."

"What an amazing experience.. I am a national GC that needed emergency help on a previous job and permitting. Not only was I introduced to Amazing Amy and Mariah but Amy went above and beyond for my needs. You have a forever client with me and the customer service I got is SUPER hard to come by in FL period! You need plumbing jobs completed quick and sufficient, call this group right here and you will be well taken care of. Thank you Amy for your impeccable customer service!"

"My fiance and I are 25 year old home owners. We had a toilet in our home that was backing up. I called this company to come help me out and they told me that there was a clog in the toilet and it just needed replaced. I bought a new toilet and called them back to do the instal.withing the first five mi uses of the plumber unthinking my toilet he broke the water supply line off in my wall. Water was pouring into the house frome each side of the wall. He then went to turn of the main, in doing so he turned off my neighbors without knowing then continued to sit outside for 5 minutes as the water was still flooding into the house. By this time the water was ankle deep in both bathroom, all three bed rooms, the hall way and our dinning room. This resulted in damage to our baseboards, furniture, rugs, and even stock from a small business my fiance runs from our home. He then finally got the water off then called a damage contr9l company to come fry up the water. The had cut holes behind each toilet in the wall to fix the line. The damage control company had 3 large dehumidifiers, an air scrubber and 6 floor fans in our house for 8 days. For the next eight days our house remained at 98° while these machines used our energy and made living very uncomfortable. Unknowingly this caused our AC to lock up since no one told me I should turn it off. Once the toilet was finally installed the plumber then told me the toilet wasn't the issue and thay our septic system was bad. The company never sent a manager to the house to assist. They never fixed the holes they cut in the dry wall. They told me they would replace the damaged furniture and rugs if I emailed them photos of the item thay were damaged. Since I've emailed them about this they have not responded and now will not answer my calls. They did thousands of dollars worth of damage and have done nothing to make it right. I understand sometimes things happen and I do not blame the plumber for the line breaking. However I question this companies values, pride and honesty. This company has made me feel taken advantage of. I wouldn't call them to fill my bird bath."