1st Performance Automotive

"Please be careful when using this place. I had my VW towed here recommended by AAA for being an in network shop that extended a 10% discount when using this shop. When the car arrived my Husband said he thought it was the timing that was off. The worker stated they do a Diagnostic test and that was charged separately from the repairs. Once he did the test he would be able to tell me if it was the timing. He called the next day and stated it was the timing and quoted $900 to do the repairs. We said go ahead. He called spoke to my husband and stated he replace the Timing but it still wasn’t working so he assumed it was the gasket that also needed to be replace. He told my husband it was $1600 to repair and again we said Ok go ahead and do the work. They charged me for both parts and labor, a “diagnostic test”, oil change, and two fill ups of antifreeze and get this $75 for a DEBIT card transaction. He called a few days later and stated the car was done and he found more that needed to be done totaling $3098 for repairs.. NO ONE gave them permission to do additional work that he “found”. I needed the car back so we paid him on 2/20… Today is 2/22 and the car is broken down on the side of the road again. A guy stopped to help me and stated there was NO OIL in the car. NONE and I just supposedly paid for all of this. I called and was treated poorly and the guy stated that it could be something else that has gone out. I am beyond PO I am going to file a complaint with the BBB and Attorney General’s Office first thing in the morning. AAA will also be made aware of this. This is wrong on so many levels!"

"They did a great job and have very fair prices for oil changes."

"No complaints at all! We brought an SUV in for an air suspension problem that had been going on for years and we finally got it fixed/ converted over to springs, thanks to 1st performance! They were very upfront, friendly, and fast! The pricing was excellent as well! They stayed in contact throughout the entire time it was in their shop and they even got everything done the day before they said they'd have it done. All in all I would highly recommend this place! Thank you guys! Jessica & Rosemary"

"Misleading Facebook ad led me to this place for an a/c recharge. Ad was for up to 1/2 lb of freon but I didn't see that because I clicked the get more info button. I called someone there. Then someone called me since I signed up through the ad, and I asked them if it's $99 for all cars. They said yes, with no mention of the details. When I got there and talked to one of the workers, I told the guy that it only blows out 60 degree air. He told me that's all I can expect from any car, but the internet says cars should blow 45-55. I've personally seen this vehicle and my other blow 45. When I filled out the paperwork I checked the section stating I'd like a written estimate before the work is done. Then I got billed $225 without warning. For that price I could have went to shop near more, and probably have got it done for less. The price should be for a FULL recharge. All vehicles take about the same amount of freon, and freon is cheap, even at retail price. They had several opportunities to handle customer expectations, especially with me inquiring about it and even checking the box when I got there. They know they're misleading people for profit and they didn't care that I was unhappy about it."

"Bob did a great job. Was having a hard time finding someone to work on my 66 Ford F250. He brought it in immediately knocked it out quickly and did a great job. I would highly recommend him if you have a classic car that needs attention. - Claude"