Roto-Rooter Plumbing & Drain Services

"Called and they had someone out in a couple hours. John showed up and checked the problem and took care of it. John was terrific. Clog was cleared and repairs made with no disruption. Was done with efficiency and neat. Great guy, would recommend John and Roto-Rooter. Very happy. Thanks John."

"My elderly mother notified me early on a Sunday morning that she had found a seriously leaky kitchen faucet. I immediately phoned and was told that the "on call" would reach out to me. NINETY min. later there had not been a peep. I called to cancel so I could find someone that would actually respond. Don't bother with these folks if its a true weekend emergency."

"We needed someone to come out and scheduled an appointment we ended up fixing the issue for the time being so we called to cancel cause we had to be somewhere. We called spoke to answering service and she said canceled no problem. We then had a call from a Jeanine who had an attitude and when we said hey were so sorry we just want to cancel she just hung up on us. I cannot believe she actually hung up on us. Customer service needsimprovement. I understand it can be an inconvenience for someone to cancel but we truly couldn't wait. And hanging up on someone cause you're upset is never acceptable. **** updating rating we did get a call back a day later from the Jeanine apologizing for hanging up. Thank you for that we appreciate it."

"Went above and beyond to find the break that we had. The break that frontier caused when they were doing repair. Broke the sewer pipe out front by the road and had our sewage spelling in our backyard. They even called the City Lakeland come out and verify it. They fixed the brake and got us back up and running."

"Jayden (tech #158) did an outstanding job. I called about a toilet bubbling/line clog. His experience was apparent, but what stood out to me was his demeanor--I could tell he cared about doing a good job and not treating the visit like it was "just a job," if that makes sense. Professional, polite, amiable, and hard at work the whole time, & able to thoroughly explain the issues. Had another company true plumbers come out months ago, running a camera down a line, charging fees, but not able to pinpoint or fix the issue. Jayden arrives, jumps in, hard at work several hours. He was able to find and survey where things were located that we had no idea were even there as we recently purchased the home. He also got us a quote after finding some other needed corrections on our pipe size. Even the frogs on site peaked out and were pleased! In seriousness he found an area that was not properly capped off. Awesome guy! Definitely will be using this company for any future work because of him. Also had a good experience with Willie installing and fixing faucet leaks for us previously."