Geek Squad,

4215 US Highway 98 North, Lakeland, FL 33809

"I had questions about my security software Webroot. Tech support answered my questions."

"Best hungry Howie's around...I don't know why but their pizza is better then any other hungry Howie's ..."

"Love the Geek Squad. Always give good advice and service when you need them quickly!"

"they always got a excuse on why they cant help me on my phone wasted time for a appointment not the first time on this happening done coming here better of taking the trip to brandon if in lakeland area"

"William is who (didn't) help us today. I was bringing in my daughter's laptop to be repaired cause it's under warranty. Checked in at my appointment time and was told I'd need to wait, which was already not what I expected as I thought I'd just be dropping it off. I told him I thought I would just drop it off and he said something about them needing to check accounts and collect any fees and such. Ok so we sat down. Things were going slow and I had been waiting a while with my three kids when eventually I noticed the guy, William, was helping people who'd just walked up. I couldn't see anyone else working and I finally went and found another customer service person who came over to tell him what I said. He shrugged it off and said he was just going down the list. Then asked if someone had checked me in. I said yes, you did, an hour ago. He then looked on his computer and said I didn't have an appointment. I said yes I did. He was the one who checked me in and confirmed my name and appointment time. So he says he can try to multitask as if he's doing me some big favor, and starts looking up my information while going back and forth to another customer who's appointment time was an hour after mine. But he wouldn't look it up with the information I had, saying he could only do it by phone number and pushing back against everything I said (I had to explain multiple times that my daughter got the laptop through her school and when we left the school we bought it out and the warranty was transferred to us and this was the information we were given that we've actually used before to use this warranty and it wasn't a problem then). He finally gave in and looked it up through our repair history instead of the numbers I had that he wouldn't look it up with, and what do you know there it all is. The whole thing was so ridiculous and he never once acknowledged his screw up or apologized or anything. Just kept trying to create more problems and treat me like I was the one who messed up. I was there for an hour and half waiting with three kids at this store that's the closest to me at 45 minutes away, and man if I didn't have this warranty that we have to use at best buy, I'd never go back. Had to get another device repaired at ubreak ifix and that took all of two minutes to drop off. It doesn't have to be that hard."