TechMonk - Apple Premier Partner

"Book an appointment at 11:00 through the main website of tech monks show up at 11:00 store wasn’t open figure maybe the hours might have change so I waited 10-15 min the guy shows up at 11:06 when the store hours say 10:00-8:00 called twice before I drove to town no answer anyways I follow the worker in he ask how he could help said I had an appointment and he said that shouldn’t be the case and that he couldn’t work on any devices I had a screen protector with me ask him if he could install it for me I would pay he said not endless I bought a case from them 0 help and 0 cares about customer service he pretty much shush me out of the store and said go to Best Buy wasted my morning"

"Jeremy was very helpful. My Iphone froze and they had it fixed the same day. My attention span is cooked, so you know I was tweaking without my phone. 10/10 would break my phone again just to come back"

"Zachary was super nice & helpful! My iPhone screen stopped working out of nowhere & they were able to repair it in less than an hour & a half. Definitely recommend them for any iPhone repairs."

"Be aware and get second opinions! This place is far from helpful. The front desk employee was kind but we were obviously lied to, and the “work” they did on the phone was done incorrectly. We took my husbands phone in because the screen went out. No cracks, no drops, no water damage. We got home from church and were sitting on the couch and it just went out randomly. This place claims they “opened it” and found water damage. They also claimed they could see it in the camera. Took it over to best buy for a second opinion because the phone is only 10 months old and best buy disagreed with the water damage, but at this point Apple Support wanted a 3rd opinion from one of their stores. Drove many hours to an Apple store and after an evaluation got the entire screen replaced for free and the option to add Apple care. No water damage. (They also noticed that Techmonk took the screen off when they opened it and didn’t put it back on properly) Upon talking to other people in the field, they have told me not to bother with places like this, especially when it comes to 14 pro max’s. Just be aware and get second opinions!!"