Westbury at Lake Brandon Apartments 1210 Westbury Pointe Drive, Brandon, FL 33511

"Recently just moved here.. the office staff was great, especially Ms.Lisa! She made my moving process sooo much easier than any place I been too. Thank you so far so good"

"I went to the apartments for a tour. Tampa to Brandon. When I get there she tells me that she heard thunder an she sent me an email to cancel the appointment. I never got an email, it didn't rain and I wasted time and gas. I wonder why she didn't pick up the phone and call me. Maybe she was looking down on me. I am disappointed in her behavior."

"I guess it's time for an update. I can't help but laugh when I see the fake reviews on here. After my original review here the management immediately contacted me in an attempt to act like they cared. Apparently my appliances were supposed to have been upgraded previously and they just...uh, forgot? So they did take care of that and at least cleared the wasps directly around my building, though I haven't seen them back to take care of them again since. They finally got around to erecting the new playground which is a sad disappointment compared to what it replaced. I guess at the very least they did what they said they would do. Trash around the dumpsters hasn't improved and I still see our racoon friends from time to time. They recently warned residents that there were alligators in the lake (not surprising, it's Florida) and said they were working with animal CONTROL to remove them. Even more recently reminded us that they were there but that they were doing nothing about it. According to them you "can't CONTROL nature". I guess nobody told them the lake is man made. Anyway, rent is going up again, so that's a lot of fun bugs continue to be a problem and I've spoken to other residents who confirmed the same and say the weekly (monthly? quarterly?) pest control that sometimes comes around and sprays who knows what in the apartment, seems to make it worse. My A/C doesn't work right and they've been over to look at it at least 4 times in the past 3 months and have not managed to fix it. I imagine the units are overworked considering the poorly insulated doors and windows. Makes my electricity bill around $180/month and the maintenance guy says that's normal. My brother who lives in a 5 bedroom 2700sqft house begs to differ. I guess when the management company cares more about raising rent and taking more of your money than anything else, you can expect fixes to be cheap and short lived. Still hoping we can afford to get out of here soon but with rent going up again I'm not sure we'll be able to save enough for a deposit somewhere else. As for you, I suggest you go somewhere else. This place seems nice when you are submitting an app but they turn real quick once they've got you locked into that lease. Keep reading for my original review. Between the roaches wasps, nonexistent amenities and broken appliances, Id say the folks operating this place really make it feel like home. We moved in in January 2020 at around $1200/ month and rent has been raised 3 time since then to just under $1800 now. We were told the dilapidated playground was being replaced ("we already have the hardware, we're just waiting for it to be installed") that was a lie. Our dishwasher has been replaced 3 times, with broken units removed from other apartments. Our power goes out regularly because the brake can't seem to handle running the dishwasher and clothes washer at the same time. There is always trash around the not full dumpsters, I suppose that's on the other residents, but the compactor is broken every other week. Luckily the raccoons that frequent the dumpster are friendly. The security gate at the front almost never works and the gate in the back is locked with a bike lock. This place is over priced and out dated in almost every way, and the executives running business are taking advantage of the people who already struggle to pay rent by raising it to try and push them out just so they can scam new residents with even higher rates. It's disgusting. Yet we're stuck here for now because the upfront cost of moving out would bankrupt my family. They know that and that's why they think they can get away with it. I recommend living elsewhere. One last thing, I see a lot of fake reviews on here. I wouldn't trust them. Good luck in your home search."

"As you walk in you are greeted politely. Wilma is amazing. She listened and everything she said she would do happened. Any problems that I had was dealt with. I feel safe, secure and comfortable mainly because of the staff including maintenance. They even had the internet agent available and they was a cinch."

"My sister is moving in here and I am super excited she will be so close to me. The apartment is cute, clean, and I am not sure yet who is better the maintenance crew or the office staff. Everyone is amazing and try so hard to make you feel welcomed. Love it here."