Charles Rutenberg Realty

"My experience was horrible, unprofessional, inconsiderate, the process was not taken care of before I made a special trip to meet with one of their realtors. If the realtor had checked her P's and Q's, i would not of had to make a trip to Florida for nothing. To top it off it off, she has not even had the courtesy of calling me. My experience was devasting, stressful and unprofessional."

"Our dealings were with Barbara Cochrane and we cannot thank her enough for her attention to us. Barbara's attention to details and knowledge of the market was invaluable to us. She knows the market inside and out and worked her job to our convenience. Barbara has done more than we expected and was there for the entire process. We see Barbara as a leader with positive, aggressive and assertive attitude and one who has the innate ability and desire to help. We are so glad that we got to work with Barbara (and her sister) and if you are looking for a great agent, we would definite recommend Barbara."

"I haven't had a better experience Selling my home then I did with Charles Rutenberg Realty. They were professional, accommodating to my crazy schedule, answered the phones or called back quickly, knowledgeable. and genuinely caring."

"Terry Bailey worked very hard to sell 2 homes for me and I have recommended her services to many and they have been very satisfied with her hard work to sell their homes and purchase new ones of there dreams. I will always tell people to use Terry Bailey and Charles Rutenberg in Deland ."

"I have bought a few houses from Terry Bailey at Total Realty, a hard working realtor who I would recommend. I am writing this review based on their placement services. aka they run a background and credit check, as well as advertise your property, and place a qualified tenant to rent your house. Total Realty charges the owner the first month's rent as a finder's fee. As it turns out, having only moved in for a month, the tenant filed for Chapter 7 bankruptcy. I was informed of this news by a notice I received from the bankruptcy court in Orlando. It was very puzzling to me because I thought Total Realty did their homework on this guy. Needless to say, Total Realty got their first month's rent and couldn't care less that the tenant turned out to be someone who was on the verge of bankruptcy when he moved into the house. It was quite obvious to me that Total Realty made a mistake in approving this individual's rental application. So I asked Terry regarding his financial situation, and she me told that "everything looked good." In an email I received from Terry, someone in Total Realty said "anyone can file for bankruptcy." This may be true but not all filings are approved by the court. In fact, most courts in the U.S use a means test to see whether an individual is truly in financial distress before deeming you eligible for bankruptcy. It's not a free for all. The statement that "anyone can file for bankruptcy" is a fallacy. Although I do not have access to my former tenant's credit report, I'm quite sure that not everything good. As a loan officer, I've seen many credit reports from all ends of the spectrum. Those who ended up in bankruptcy are individuals who have been in a downward spiral for quite a while. I'm quite confident that Total Realty did not fulfill their duties in vetting this individual. Had they done so, nobody in their right mind would've allowed this guy to move in. Aside from the fact that Total Realty failed to place a qualified tenant into my house, they wanted to charge me again to find someone else. It's unconscionable, and outright ridiculous for them to do that. I was told that they would have to charge me for at least a half month's rent, because of the work that goes behind finding a tenant. Since it'll probably be the same procedure (if any) they used to find this deadbeat tenant, I decided to part ways with Total Realty. I refuse to pay for their mistakes again. It's really a shame because they've lost me as a client over a measly $400. Between me and my husband, we own four rental homes and Total Realty could've made thousands more down the road."