Sage at Cypress Cay 14976 Osprey Nest Loop, Lutz, FL 33559

"This place is amazing. Everything is always clean and upkept. The staff is great. I did a tour of 2 different apartments. Heather knew all the ins and outs of each one. The layouts are great. Every question I had she answered. Between Heather and May, they make it feel like home. Love it here."

"I moved out of this complex when my lease ended in August 2023. Mi downstairs neighbors were extremely noisy and played very loud music any time of the day. Several times I woke up around 4am to their music. The office did nothing about this and said there was nothing they could do because the person living there was not on the lease. His mom was in the lease instead. I did not understand this reasoning. After moving out in August 2023, I still have not received my security deposit and it is now February 2024. Every time I call the office, they say they will give me a call back but they never do. Today I called again and talked to May and she keeps saying that they are looking into it because they have to contact corporate. 7 months have passed and they are still trying to figure out why I haven’t received my security deposit. Not an honest company and very rude to tenants. I read other reviews with similar issues about them never sending security deposits. This complex and the people working there will be super nice to you before you sign your lease and then they do not care about your experience living there. Last, all the reviews you see from people moving in is because the employees put pressure on you to give them a review during moving day and to post a picture."

"Went downhill so quickly. First couple of months the staff was great. Now they’re impossible to get a hold of with a high turnover. They don’t answer resident portal emails, they don’t answer emails sent to the address they always respond to these reviews with, they don’t answer phone calls, and there’s rarely staff in the front office. If you want to renew they Jack the rent up even higher than what they’re charging new tenants. I guess it’s more profitable to turn apartments over and collect on all the random application fees."

"May has always been there to bless me with her assistance. She has always been there to help and provide an amazing experience for me as well as my guests. Even at times where there's a lot going on she does a great job of helping me as well as other residents as soon as assistance is needed. If you are a USF student or live around the area, this is the place to reside. I always recommend to my friends to move to Sage & some of them have. Great community with a lot of cool amenities This has been a great experience & I am extremely impressed by May & the team at Sage! Awesome apartment units, cool amenities, fun monthly events, great community & a very friendly, professional staff."