Bellamay Grand Apartments

"I called to inquire about the specials that they were advertised and to find a rude and unprofessional manager who agreed with me about the false advertising. She then said she didn’t care about the false advertising and hung up in my face. I am reporting them to the BBB."

"North Florida has been under consistent Excessive Heat Warning. My friend's AC broke in their apartment & they were provided no solutions other than "use a fan" (even when the maintenance person had a portable AC unit with him!!!) It may not be "required" to fix AC in Florida, but it could certainly result in a preventable death when the heat index is consistently 3 digits."

"In record breaking heat, I called because the AC unit stopped working and the emergency maintenance member Mustafa (the only one working apparently) said to use a fan or go somewhere else…. Called 7 times and he refused to help each time, being extremely rude or disrespectful."

"Bellamay Grand has gone downhill considerably since I moved in a few years back. Most recently, Bellamay Grand is charging me $80 to fix a bathroom door. I put in a work order for my bathroom door early in 2022 (the top of the door was sticking to the door jamb). A few months went by and I put in additional work orders, but still no one came to repair the door. Naturally, the issue worsened over time (see photos) and the door literally fell apart. What started as a small issue became a huge issue due to their inaction. Now management is telling me that I broke it and they won’t give me a bathroom door until I pay up. When I asked about the work orders I had been putting in, they didn’t have a response. However, they did tell me that I didn’t mention the broken bathroom door in 2018 when I moved in, so this is my issue, even though the issue with the door didn’t start until 2022. My time machine is currently in the shop, so for now I’ll just have to pay the $80. My AC broke on 5/3/22 and wasn’t fully repaired until 6/7/2022. I don’t think that the apartment complex is legally obligated to provide air conditioning, so that’s whatever. However, their initial repair caused the AC to run 24/7. The repairman turned up about a week later to get it to stop and my electric bill for the month was over double what it should be. Is that 100% their fault? No, but it certainly left a bad taste in my mouth. Heaven knows I’m not the perfect tenant, but even if I was it would probably still take weeks to get anything fixed. For example the kitchen lighting fixture pictured in this review took months to fix entirely. I had no lights in my kitchen for weeks. The office will do whatever it takes to make sure you can’t contact them, and when you do manage to get in touch, they’ll be so nasty that you regret calling in the first place. They can sometimes be super sweet and super considerate, but you just never know which version of them you’re going to get. Expect retaliation if you kick up too much of a fuss. . Pros: It's cheap."

"I know that management have gotten a bad name on here despite the miscommunication that I’ve had recently with the renewal of my lease and me having to find somewhere to live in two weeks, attorney fees, and I’m sure additional charges to follow, Marcia, Daniela, and Lauren were kind to me always. Marcia can come across rude but I’ve seen the softer side of her mostly. I give this place a one star because of the bugs, and the appliances being terrible. My fridge constantly leaked or either froze over. I never used my dishwasher and when I looked in it for the first time, it was full of roaches. I was beyond disgusted to never look at it again. Bugs in the vents, my room, and every corner you turn. I never saw pest control out here. They were affordable however I moved during the worst Covid times and either I was out or my daughter was out so payments were late sometimes and they worked with me. Weird people were always lurking around the complex which I felt unsafe. I honestly think the complex just needs to be closed completely and cleaned, renovated etc. my tub had mold and such, my smoke detector would go off, and just didn’t feels very clean. However the ladies that work there simply just work there and it’s up to corporate to fund this place so it can become something more. Maybe the ladies are just tired of getting blamed for something that’s out of their hands."