Banana Bay Resort & Marina

"This is the worst hotel. It looks like a shack. I booked reservations online. The pictures looked amazing, once I got to the property I spoke to the manager and told her this place is not up to par with the photos as she agreed with me, but still charged me $475.00 and didn’t want to reimburse me. False advertisement. I didn’t stay but they still charged me. I would not recommend this hotel."

"The rooms and location are really the highlights. The rooms are recently remodeled and very nice. The ground are very dated but it seems they are working on them. It appears that maybe there is 1 person for each department. All of the staff were nice and did the best they could but they were clearly overwhelmed. When we arrived our room wasn't clean yet and they told us to come back in an hour. No big deal, we figured we would get an early dinner. 90 second later they called to say the room was ready. The floor was still wet from being mopped and apparently had some sort of cleaner on it that made the floor feel oily and slippery the entire time we were there. We stayed 3 nights and the room was never once cleaned again. I tried to track housekeeping down to get clean linens and coffee for the Keurig. They never had anything with them. The last night, housekeeping "made" the bed (it was roughly equivalent to how a 3 year old might have done) and picked up some of the dirty towels. That's it. Didn't pick up all the dirty towels. Just some of them. The day before housekeeping came by around 7pm(we were told cleaning was between 9 and 3) with towels and coffee. The grounds really have a lot of potential and I hope they can keep making improvements. I think they need to staff up for the amount of guests they have."

"Got to say this was one heck of a motel/resort. Got a room for over night and it was so peaceful and clean. The permanent residents are so friendly and very helpful to tell you the best things to do. Highly recommend. The only thing that was so so was the continental breakfast."

"Consistent, persistent smell of marijuana in our hallway. We literally found the shortest route to our room and ran to our room holding our breath. Once there was a strong marijuana smell at the front desk. Breakfast was a frozen box with a bagel, small cheese omelette, yogurt and a packaged muffin. All of which we tested or microwaved ourselves. The hot tub was not very clean."

"My first complaint is that because we booked on line when we arrived to check in and pay we asked about military discounts etc. but we're told because we booked on line we would have had to click on promotions to take advantage of the many discounts they offer. I asked how could we have known to do that and since we had not yet paid could we not receive the discount now but was told no. The next complaint I have is with the room, the shower has no door and therefore water gets all over the floor, secondly there are no shelves in the shower so your soap, shampoo etc have to sit on the floor. Also the bathroom mirror is supposed to light up and ours did not, I called the desk an hour or so after we got into our room but over our two night stay it was never fixed."