Ocean Surf Hotel

"This is ugly I can’t with the service they treat people so badly the hotel is really bad and old they didn’t clean our room,the refrigerator is broken the TV is broken the handswasher don’t work the shampoo is bad it ruined my hair."

"My partner and I booked a room through Airbnb. It looked like we were reserving a room at the Broadmore Hotel but when we arrived for check-in we were sent over two buildings down to the Ocean Surf Hotel. The building is quite old, the elevator is not even functioning. So be prepared to lift your luggage up a flight of stairs. We had to walk up to the 3rd floor with work equipment. Besides being misleaded through Airbnb when we wanted to extend our nights due to its good location the manager quoted us a very reasonable price. After discussing the information the manager had shared with the front desk attended, who seemed to be of African descent. The staff member even claimed she did not know who her manager was but when asked for the managers email, she was able to give it to my partner. The manager had never shared the information she communicated with my partner with her staff and later discredited even having the conversation with my partner. Stating that she never made that claim. There even seems to be miscommunication between the hotel's front desk staff and cleaning staff. Due to cleaning staff walking into our room two days in a row, not knowing we had extended our stay."

"Very old building needs to be torn down mice and roaches were seen elevators don't work AC units don't work burn marks from cigarettes all over bathroom sheets were stained and dirty staff very rude. I actually paid for a room in the Broadmoor but they put me in Ocean surf and they did not match the pictures at all big big scam and a tourist trap"

"Our room was right next to an air conditioner on a roof, and it was loud. It kept us up all night. Called the desk, they don't answer their phone. The elevator didn't work. Ask for a balcony to view the ocean. The balcony was shared with the room next to us, very uncomfortable. Bed just had a sheet on it and nothing else."

"Not impressed with this hotel. It does not look anything like the pictures. The entire hallway and our room smelled of smoke even though this is allegedly a "smoke free" hotel. There were sketchy people hanging in the front late hours of the night. Our room did not have a working TV. The beds were comfy but that's about it. The room also smelled of urine in addition to smoke Do not recommend staying here."