Aspen Dental - Jacksonville, FL - Atlantic West

"The staff was very friendly. The dental assistant that was taking care of me from the moment I stepped in the back office was great! She was very positive and supportive. The doctor was very clear. Josh broke everything down so well that he answered all of my questions without me even asking them, lol. This was my first visit and it was great. Good vibes at Aspen Dental on Altantic!"

"This office is always running behind. I made an appointment four months ago and they could not do the exam, only the cleaning, because they were running behind. Happens every appointment. Waited over an hour past my appointment just to get the cleaning. The folks are nice, but the lack of organization and time commitment is not acceptable. In addition, the hygienist is very nice, but is consistently scolding me about going too long between appointments. It comes from a good place, but I just need one reminder, not 4-5. It's like your time is not valuable at all. I will not be returning to this location in the future."

"I requested a normal cleaning just to make sure my teeth were nice and good to go. During the visit they checked my gums and explained I had a small issue with the gums of my teeth. I was told that they would refuse to do a routine cleaning until I agreed to a $700+ out of pocket (after insurance) deep cleaning prior. As if a regular cleaning would have absolutely zero benefit. I arrived 15 minutes earlier than my appoint as requested, 10:00am. At 10:52am I was still sitting in the examination area with no cleaning complete. 11:40am after being sat in the waiting lobby for roughly ten minutes I was called back to discuss a $1,600 (after insurance, out of pocket) charge for my next visit. So 20 minutes shy of two hours, and I NEVER got my requested cleaning. After being asking about my cleaning, I was told “oh, you didn’t get the new patient call? Yeah your first visit is just an initial baseline.” What a waste of my time. I rarely get time off and this is how this business spent my precious time. 1 rating because the staff was at least nice, otherwise it was a zero. Nothing I wanted to get done was done. (Full charge after insurance and “insurance discount” was just shy of $6,000 dollars)"

"Excellent staff, love the energy. My son enjoyed his visit and even though they don’t see many kids they welcomed my baby with open arms. Thank you for a great visit."