Jacksonville Family Dentistry 8101 Southside Boulevard, Jacksonville, FL 32256

"We picked this office based off of the reviews. Unfortunately, our experience didn’t match. At scheduling, we asked specifically if they accepted Aetna or Cigna Dental Savings Plan. (It’s a plan where the patient pays the office’s contracted rate with the insurance carrier. So instead of having to go through the process of billing a claim, and waiting to get paid — the office would get paid by us, in exchange for matching the amount they get paid by the insurance. So if they charge a self-pay person $120 for a cleaning, but Cigna pays $80 for a cleaning, the office typically has to adjust the $40.) I called 2 days before our appointments to confirm again that they work with the dental savings plan. They again, said yes. I renewed our annual membership with the savings plan. We get to the office — and they showed us the full rate fees. I reminded them that we have the savings plan. They adjusted the fees to match their Cigna fees. Great. We start the appointments. The front desk attendee then says, ops — we’re not actually “enrolled” in that program. Now remember, all they are doing is adjusting their full fee, to the rate they get paid by insurance. Nothing to bill, nothing to get approval on. I asked them to check with the owner/dentist to see what we can do. The owner/dentist said she would not approve the “courtesy adjustment”. Everyone is entitled to run their business how they want. We do live in America after all — and with that being said, I’m still trying to make logical sense out of a business turning down two new patients paying cash upfront. Not a brilliant business move in my opinion, especially if your staff made a mistake TWICE saying you accepted the program. Also to note, as a “kind” gesture, they gave us a set of X-rays taken — but they aren’t usable in the format they were emailed. We’ve had this discount plan for 6+ years, used in multiple offices (general dentistry & pediatric dentistry) — and have never had an issue. Maybe the owner/dentist was having a bad morning, but either way — I cannot recommend this office."

"Walked into an open nice setting. Receptionist was welcoming and bubbly. My appointment was on time and the hygientist set out the clear expectations as to what we were going to do. First impression with Dr Nixon was no nonsense, competent and in control. I think we found a new dentist. Very pleased."

"Dr. Nixon is fantastic, honest, and friendly. She won't do unnecessary procedures, etc. just to make money off of you. I moved away from the area and went to a dentist who was trying to tell me so many things were wrong with my teeth - problems that have never come up in my entire life. Went back to Dr. Nixon and she confirmed all is fine with my teeth. Grateful for this dentist and will be making the trip to see them from now on. Everyone there is friendly, professional, and helpful."

"Awesome experience for someone that is extremely terrified of the dentist. From the time I arrived, the front desk ladies were very welcoming, Hailey and Dr. Nixon made me feel so very comfortable. They do not try to up sale, like other dental offices I have been to. I am so glad I went for a second opinion on my treatment. High five to the team. I highly recommend!"