Holiday Inn Express & Suites Tampa/Rocky Point Island

"Horrible experience. We were issued a voucher to stay here after a flight delay caused us to miss our connecting flight. The woman working the front desk was very nice, but didn't know how to check us in. Between her attempting to get her manager on the phone for help (to no avail), and my boyfriend spending hours on the phone and on chat with the airline, it took 5 HOURS to get us a room. It turned out that the woman at the hotel was new and had simply not been trained well and didn't know the process for checking us in with a voucher. Once we got in bed, the couple in the next room was having an ongoing very loud and very aggressive screaming fight. I still can't wrap my head around the complete disregard for the peace of the people in surrounding rooms. The next morning, after I showered and dried off, I found blonde hair (I'm brunette) and foundation makeup on the towel I had used. I was absolutely disgusted. When we went to check out, the District Manager was there. She couldn't have cared less about the whole ordeal we went through with check in, and kept blaming the woman from the night before, just saying she didn't know why she couldn't figure it out. The DM was uncaring and unprofessional. She didn't make one attempt to take accountability and was unapologetic. I have to add that my boyfriend is a very kind, calm, and patient person, which kept me calm and patient. I let him handle everything. But everything was so bad that I couldn't not leave a review about our experience. Tip: avoid this hotel if you can help it."

"Hotel staff were kind, room was clean and this location was recently renovated so that was really nice. The view also of the water is incredible. Also liked the small fitness area."

"We checked in a few days before our family cruise. The rooms were really nice and the people at the desk were nice as well. That night I guess the hotel was having their company holiday party that went well into the night. The music and the people were very loud. We went down to see if someone would have them to quiet down. The young lady at the desk went to get her manager from the back. After the manager went to tell them to be quite a few of the people came out with beers and alcohol still very loud. Things did quite down about an hour later. But that was not the worst thing the next morning when we went to check out there was not one to check us out. The nice breakfast lady had to call someone to come in. I guess not one came in the next morning because everyone had a hangover from the night before. We booked here because it was close to the airport and it had been newly renovated and had free breakfast. The hotel looks good but management sucks."

"I just checked in moments ago and Daniella was working the counter and she was super friendly, helpful and knowledgeable about the area. So far so good, I'll report back at the end of my stay! Update: Finished my stay and Jo was working the desk upon checkout. She was super kind and did a fantastic job. Free coffee and cookies in the lobby was a really nice touch. The airport shuttle (free), was a great way to end my stay. Thanks guys!!"

"Great stay as always even during renovation. The check-in was flawless and staff attentive to my needs. The elevator conditions isn't an issue. I barely knew renovation was happening. I was on the fourth floor while work wad happening on third. I love the new looking rooms. I slept quite well in medium firm bed. No issue with breakfast I like the variety each morning especially the biscuit and gravy. Kudos to Ms. Sonia, Mr. Demarcus and Ms. Josephine professional as always."