Arrington

"1985 SUBURBAN... Cannot explain to you the level of quality these people put into there work 65+ years is something to be proud of...THANK YOU and somebody needs to give JW and nate a RAISE never have I ever felt more comfortable not once was I apprehensive...felt welcomed like they actually valued me ...this will be my go to place"

"This place claimed to have fixed my strut. Went to get my tire alignment done and told me the strut was too bent to even do a tire alignment. They did absolutely nothing to my car."

"If I could give Zero stars I would, this place claimed to fix my strut on my Kia. Then I also needed a rim doctor, which I went to. After all that I needed a tire alignment. I went to Tire Kingdom, very great place btw. They told me my strut on drivers side was bent and a tire alignment couldn’t be done. I went back to Arlington and asked them which side they fixed they said passenger strut, the one where the bumper is all messed up. My bumper is messed up on the drivers side, which is also the side tire kingdom said was bent. These people are scammers! They had our car three days didn’t do anything to it! When I got it back the ABS was on. They messed my car up. I would stay far away from here."

"I took my vehicle in to have work done on the front end. From then on the side warnings and auto braking came back. Never had that before. I took it back in twice to have it fixed and they never did. So I had to take it to the GMC dealership in Winterhaven and they said nothing had been done properly. Brackets and bolts were missing everywhere. I wouldn’t take a dog there. I think the one star is a mistake. I took the estimate into them from the GMC dealership and never got a call back from anyone. They just want to get your money."

"4.50⭐ CONS: LACK OF COMMUNICATION. Repair date written on the estimate passed. No phone call or text to let me know why this was happening and what a new date might be. PROS ALMOST OUTWEIGH THE CONS: Repairs surpassed any expectations I had. My 2015 Kia Soul looks better today than when I bought it. Passenger side window appears to have a darker tint than the original window. Wasn't expecting that so I'm grateful. Grateful for the lady who assisted me with forms and the suggestion that I pay my deductible in any form other than a credit card because they'd charge an additional fee. I didn't get your name. Thank you for your help. While initial phone call left me hesitant to pursue this body shop, I'm now glad I did. Family business wins out over corporate business. Please work on your client communication. +----------------------------------+----------------------------------+ Edited after speaking with the owner regarding a survey from my insurance company: I was unaware that it was not their policy to call clients until the work was completed even if the initial due date of completion passed. Under the circumstances and the fact that I was still traumatized by the accident when initially speaking with the owner, I will gladly raise my star level. Maybe they will change their communication practices; maybe they won't. I'd still recommend a family owned body shop over a corporate owned body shop."