Progressive Insurance - Claims Office

"This company sucks...I was with Progressive for around 5 years. My rates never went down. Supposedly I was a diamond member (whatever the #@-k that means). You would think the rates would go down with no claims. Huh, go figure..."

"Horrible insurance company. Raised my rates to sky. Went from $700 a year to $3,000 in 5 yrs. F THEM! Bye crooks!"

"Would like to give a Neg Star review but it's not an option. They more than doubled my ins for 6 mos., Went with Geico and was lower rate for 3 seperate policies!"

"You greedy greedy satanic people. My partner paid 611,00 for the first 6 mos. Got snap shot, got all the discounts, but yet still was charged 811.00 to renew for a second 6 months. He spoke to rep and all she did was double and tipple talk. NO VALID EXPLANATION GIVEN. Burn and ROT in hell with the rest of the insurance devils !!!!!!!!!!!!!!!!!!!A good insurance Attorney will be contacted."

"HORRIBLE experience. Probably worst customer service experience in my life. I was rear ended 3 months ago and being both the person that hit me and I are both Progressive customers I thought things would go smoothly. I couldn’t have been more misguided in my thinking. Took my car to the ONLY Progressive preferred shop in my area and fast forward although the person who hit me immediately had their car totaled and taken care of, my vehicle remains awaiting repairs. The ONLY updates I get (if you could even call them that) are if I call my adjuster or shop myself. Only to be told by my adjuster that “it’s out of my hands” but yet she refuses to give me contact information for the “inspector” who is supposedly handling my car. When asked for my adjusters manager, am given a name and nothing more...no contact phone, email anything and then am told can’t transfer me as the manager is in meetings. No return phone call from her “manager” either. After doing my research I find it’s nearly impossible to locate any customer service/complaint department phone number etc. Guess it should be obvious that a company that lacks transparency in providing contact information for escalations is trying to hide from their horrible service. All I can say is BE WEARY of this company. Even if their rates are reasonable it will obviously cost you in the long run as I now have no choice but to pay an attorney to help me maneuver through this nightmare. Should be so simple as all I want is my car to be restored to same condition before they hit me and returned to me. No way it should take over 3 months.... especially being they claimed initially all that needed to be done was my bumper replaced."