Firestone Complete Auto Care 7727 University Boulevard, Winter Park, FL 32792

"I hate saying this because I look for the best in things but unfortunately I will not return to this Firestone. I am now 8 hours waiting for a tire change and alignment and unfortunately this is nothing new for this shop. I don’t know if this is due to poor scheduling or lack of care by the technicians but a tire change with tires already in the shop should not take this long. I had a previous experience with brakes here and it was completely unsatisfactory. They used two different methods to resurface my rotors and jacked them up. I saw with my own eyes the technicians seemingly not caring about time at all. Everyone here talks calmly and makes you feel like everything is ok but you wait for 8 hours for a job to be done. I will not be returning."

"Came in despite the bad reviews. I only needed an oil change. I walked in, both employees, one Hispanic and the other causcasian, looked at me and didn't even bother saying hello. As a new customer (to that specific store) I would expect better. I walked out when one of the gentlemen preceded to answer a call despite me standing there with zero acknowledgement. How good can the service get if this is them at the front door? No thanks."

"Awesome and reliable company. Great and knowledgeable customer service. Ray Hernandez is the go to! He will give you great recommendations and will not shy around on what needs to get done. I would say 5 stars for sure. Dropped car off with unexpected issues and it was resolved before end of closing day."

"After hearing about my husband's recent experience at the establishment on 7727 University Blvd, Winter Park, FL 32792, I am beyond livid and compelled to share our collective dismay. I had thought that businesses like yours would prioritize customer service, especially given the reputation that precedes you. However, what transpired was a reprehensible mockery of what decent service should be. The manager there, distinguished by his Spanish speech, is the embodiment of unprofessionalism. To say he lacked tact and integrity would be an understatement. The sheer audacity with which he conducts himself has not only painted this branch in the worst possible light but also raises grave concerns about the principles guiding your entire enterprise. It's not about the inconvenience. It's about the fundamental breach of trust, the outright disdain for customers, and a staggering level of ineptitude that, frankly, I've never seen before. It's mind-boggling that such a person helms a managerial position. Does competence no longer matter? Businesses ought to earn respect and trust, but your establishment, under the watch of this manager, squanders both. Customers deserve better. They deserve respect, honesty, and service that doesn't insult their intelligence or waste their time. One can only hope that this feedback serves as a wake-up call, for the sake of both future customers and the integrity of your brand."

"Had tires ordered from tire rack and had them delivered to this shop. They installed the tire and balanced the wheel for 20 dollars. The service was flawless and went very smoothly. I dropped the wheel off and they installed the tire when it arrived and call me to inform me it was completed. They are professional and friendly. I highly recommend them."