Pak Mail

"Last year I had two cases of wine shipped via FedEx from California to Naples, to be held at Pak Mail, an authorized FedEx Ship Center, to be picked up by me upon delivery. When I went there, I discovered that they were charging a fee to people to pick up each of their packages. In my case, they wanted $25 per case, or $50 to ransom my own stuff. Unheard of! I refused and called FedEx headquarters, whereupon I was informed that this was, indeed, illegal, but though they opened an investigation and went through the motions for a week, in the end, they did nothing, and I paid the ransom to keep my wine from spoiling. Caveat Emptor if use use this place."

"My experience at this Pak Mail establishment was appalling. I had 5 pieces of simple standard envelope mail that needed to be post marked with the date and dropped in the mail. The owner tried to justify charging me over $10 per piece of mail to have the date on the envelope with tracking and I responded accordingly, letting the owner know that I did not need tracking and only needed postage with the date on each envelope. In no way would I pay $10/piece of mail for 5 standard envelopes when it cost anywhere between $1.15 - $2.35 at the post office. After I expressed my need for the date to be on all of my envelopes for the second or third time, The owner responded with "fine", and proceeded to tell me it would cost over $4.00/envelope with the date to be on the label. Even though this was still over-priced (I do understand inflating prices to make a profit, however this place is price gouging), I paid the price for convenience and peace of mind that my envelopes would be off in the mail on time with the date posted on each envelope. After taking my payment, I asked to check my envelopes to make sure the date was on the label. Low-and behold there was no date on the label. No information at all actually. I asked him where the date was and he told me the date was on my receipt. The receipt didn't specify what the mail was or where it was going within the US (no information at all). Longer story short, the owner continuously argued with me and disregarded my needs as a customer. He kept repeating to me how he knows best and what I said I needed did not matter. I asked for all my envelopes back that I had paid the postage for so I could take them to the post office to get post marked with the date the following day and the owner still argued with me over getting my mail back from him. I will never return to this place. The owner/family working are rude, argumentative and do not care what your needs are as they supposedly know best overall and could care less about helping their customers. I will not support local businesses that do not value their customers as there are plenty of other local businesses/business owners that take pride in helping anyone who walks through their door."

"This business is a rip off. I paid for maximum PO Box service, unlimited so they said. I cancelled in December, still got charged, also called to cancel, and was hung up on. Just got charged again for January! We are disputing with our credit card company but you need to stay away!!!!"

"Bad business.. went to the East Naples location this morning to have papers notarized and was told by the girl working that the notary (who is the owner) wouldn't be at this location until the afternoon. She gave me a business card and told me he was currently working at the other location. I called both numbers on the business card. No answer to the first number, and second number doesn't even work. Drove 15 minutes to the location on Sandpiper anyways. The girl working at this location was on a personal call and super unprofessional. The owner wasn't available here either. She called him while I was there and then said he wouldn't be in until 2-3 pm. Why do you advertise notary but aren't available normal business hours? And your employees don't know how to communicate? If anyone is looking, the UPS store in East Naples has a notary M-F 10am-4pm."

"Update for this Review: they sent the Prescription do a different state, completely wrong Address on purpose…. ( LOST MY MONEY ) Came to this place. to Send a Single piece of Paper prescription for my dog and they charged me 18$ when I asked for the cheapest one so I regret buying it.. I asked them if I could have a Refund right on the Spot and the lady refused to refund me and was laughing and Told me if I didn’t love my dog? That I wasn’t willing to pay 18$? HATIANS run this Store and they Will Treat You completely disrespectful.. DO NOT come to this STORE"