Rice's Appliance & Bedding Center 6430 14th Street West, Bradenton, FL 34207

"I visited Rice's in Bradenton on 12/29/2023. I was greeted by a salesman and looked at Washer and Dryer sets. The salesperson recommended a set because of it price and value. I asked him for the price. He used his cell phone and said $1358. So I said ok ill take them. The salesperson prepared the paperwork but when he gave it to me he seemed off and hesitant. As soon as I looked at the invoice I knew why. The price was almost $300 more so I asked him about it. He said he made a mistake in his quote. I should have listened to my gut instinct and not do business with a company that doesn't honor their word. He did come back with a $100 discount so I moved forward. They delivered the washer and dryer and I noticed the washer was chipped in a very obvious place when I got home. I also noticed the Washer was not working. I contacted Rice's and they originally said that the soonest appointment that GE could come look at the washer was the 12th of January. This did not make sense to me. Why would Ge need to look at the washer since it was just delivered and clearly damaged. They should replace it. The employee did say she would call me back if they had it in stock and could replace it. She called me back and let me know that they would be out Friday the 5th of January. I let her know that I only had until 11am and she said she would put that in the notes. The night of the 4th I get a call from the delivery driver and he said the delivery window is much later than the 11am. I told him that will not work and he should contact management at the store since they delivered a damaged washer in the first place so it is important they correct their mistake ASAP. He then says" I have 4 deliveries in Bradenton and 1 in Sarasota so why would I go to Sarasota first. That is stupid." He was rude and condescending. So I told him to get with the store so they could handle him because he clearly has no customer service skills. I called the store at 10:00 AM which is when they opened to discuss the issue. Their phone systems were still set to closed so it took me until 10:05 to get someone on the phone. I asked to speak to a manager and we discussed the issue. He said he would call me back. He did not but another employee did. She said there was nothing they could do and the Washer would now be delivered on Tuesday the 9th of January. I told her that this is unacceptable and to have the manager call me ASAP if they are not available now. Then an individual calls who I believe was the owner. He says there is no way to get it there by 11. So it tell I have had enough and I just want a refund and pick up their broken and damaged washer and dryer. So after telling me he cannot have the new one there by 11 he manages to have someone there to pick them up by 11. So he clearly lied because that same person who left the store in a truck could have easily brought the new washer with him. I know he left the store because the owner told me exactly that. At this point when the owner lied I began to understand why the business has the issues they do. It starts from the top and this owner was the problem. The worst part is they have the broken and damaged washer and dryer in their posession but I still do not have my refund. So yet again the Owner lied as he said he would immediately process the refund. At this point people should avoid a business that lies, doesn't honor their word, and is owned by a person that must teach those principles to the staff. I will be filing a complaint with the Better Business Bureau, contacting GE to notify them that they have a dealer misrepresenting their brand, and if my refund is not processed in a timely manner be suing for damages as they failed to fulfil their contractual obligations. They also have my old washer and dryer and did not return. *Update* Your response is yet again another lie unless you are the father and I spoke to Junior. If that is the case Junior knows all about this situation and is the one who it worse. You may look up my invoice number 12293015 and all of my contact info is in the system."

"Long time satisfied customers of Rices Appliances. We have owned multiple rental properties and have always used Rices for our many appliance needs! We have had wonderful, prompt service including delivery and follow-up. I highly recommend Rices and encourage supporting local companies!"

"Quality products, a friendly knowledgeable staff and a fantastic overall value. I bought all of my kitchen appliances here and wouldn't think about buying anywhere else. Go find out for yourself what the hype is all about! Talk to Thomas, he won't steer you wrong."

"Rice’s was recommended to me and I’m going to recommend it to you. It was a great experience purchasing a new dishwasher from start to finish. The sales people are knowledgeable and work with one another in a relaxed atmosphere. Delivery was as promised and customer service and follow up is the best I’ve ever had. I’ll definitely be going back!"