Lowe's Home Improvement 2800 West Sand Lake Road, Orlando, FL 32819

"Stopped by today to grab some tools and supplies. No one working in tool department. Approached by two Lowes employees, selling solar panel installs. One offered to get help. After several minutes waiting no one showed. Went to commercial sales desk. Employee came out from behind counter reluctantly to a help. Wasn't able to open lock at cage to access tools. When I asked who could. She responded he was busy with other customers. OK, how long? No idea. Does anyone else have the code to the lock. No!. Been a Lowes customer for years. Don't waste your time in this store."

"Hello "Mike the Manager" because I don't deserve to know your last name, according to you. After spending over 7k in windows, I was told they would be delivered on 12/18. Now I'm being told Lowes doesn't deliver on Mondays. So who is going to compensate me for the crew I have coming out on 12/19 to install the windows? I take a day off work, because the best estimate is 8am to 8pm delivery, schedule a crew to install my windows the next day, and am being lied to and disrespected on the phone? Time to get corporate involved. Avoid this store at all costs!"

"Dear Lowe's Management, I am writing to express my disappointment with the customer service I recently received at one of your stores. As a frequent shopper and long-time admirer of Lowe's, I have always appreciated the quality of products offered and the professionalism of your staff. However, my latest experience was far from the standard I have come to expect from your esteemed brand. Upon entering the store, I was greeted by an employee who initially appeared eager to assist. However, after our brief discussion about the product I was interested in, I was left standing unattended for more than ten minutes. As a customer, I value my time and find it disheartening to be left in such a situation, especially when I was ready and willing to make a purchase. This experience was not just frustrating on a personal level, but it also raises concerns about the potential financial implications for your company. The delay and lack of attention could be causing loss of sales, as customers may choose to take their business elsewhere when faced with such service. Moreover, the situation could have been easily avoided if the staff was adequately trained to handle multiple customers or if there was a system in place to ensure that no customer is left unattended for a prolonged period. This incident indicates a gap in customer service that needs to be addressed. Despite this experience, I believe in Lowe's ability to rectify this situation. I am hopeful that my feedback will be taken into serious consideration and that steps will be taken to enhance customer service. I look forward to a more efficient and attentive service during my future visits to your stores. Thank you for taking the time to read my feedback. I believe in Lowe's commitment to its customers and I am confident that you will use this feedback to improve your service. Sincerely, Wise Whale"

"It used to be that you’d go to this Lowes and you’d need to hire a private detective to find someone to help you. THEN they did away with all cashiers in favor of four self-checkout machines, so you can do THAT job too. NOW, you see people in Lowes vests EVERYWHERE, but they’re always standing in clusters talking to each other. This place is the worst. I’ve included pics taken on my last visit of two impassable aisles, due to employees moving items and just leaving them there instead of stocking the shelves. (I guess we’re supposed to do that too, just like being our own cashier) Oh, and NOW they have a guy with a loud sound system selling hot dogs right by the front door. A belligerent guy who, when my elderly mother asked politely for him to turn it down, he gave her a blank stare and then turned it up. Yup. Last visit. I’ll drive the extra 3 miles to Home Depot."

"The absolute worst home improvement store I've been to. It was like a ghost town. Not one associate in half the store for over 15 min. Had to ask the two ladies at the pro desk (who had were doing nothing) to call someone over to the wood cutting saw twice and still had to walk the store to find an associate to come assist because no one showed up. The guy that helped us, chris, was nice but had no clue how to cut wood. It was a simple request, cut it at 24, and at 65. If the cut was a little off, that would be fine but its not even squared. 1 end is 24 5/8, over a half inch off the request, and the over end is 24 13/16 more than 3/4 of an inch off and 3/8 off from the other side. Not sure how you can mess up that bad and didn't think I needed to check something like this from a store of "professionals". I am now out about $40, have to drive to home depot (which I really should have just done from the begining) if I want to start my project during the holiday break like I planned. I've had ok experiences at other lowes locations, will drive out of my way to avoid this pathetic store. Pictured: I walked the isles and snapped pics as I walked of every isle on the half of the store with building materials, lumber, mill work, hardware, and flooring. When speaking to Chris, he was covering all those departments. The ladies up front at the pro desk told me it was because it's the holidays and everyone is on vacation. I'm the customer, that is not my problem. If the store manager is not capable of running a store properly, they should be removed. Also pictured: the cuts. I really should have checked before leaving. That is on me but again, I didn't think it was possible to mess it up with that saw. Still trying to figure out how it's he was able to cut a straight line, on that saw and have it come out not straight. Any representative from lowes, please feel free to reach out to me."