Celebrity Spa At Star Island

"The hotel is exactly what is described and maybe even a little better. We booked the 3 bedroom deluxe suite which is far better and larger than any of the other resorts we've stayed at. We loved it so much we booked another 3 days after our original reservation . I had a few minor issues that were never addressed like the lights above the bed not working but it may of been just user error. I recommend this place to my coworkers and family."

"I had just come in from a red eye flight, Denver to Orlando. With barely any sleep and getting to the resort at 9am, I was ready for some relaxation. Thankfully, even though we couldn't check into our room until 3pm, they let us use the pool and I was able to make an appointment at the spa same day, 2 hours from the time I stopped by the spa's front desk. The spa was very beautiful and clean. The employees were welcoming. The girl who did my gel manicure and pedicure was friendly and talkative. She took an interest into my life and my vacation plans. The reason for my lower rating (which I hate to do because they were so nice), is the actual manicure and pedicure. She made a lot of comments about my ingrown toenails, which I've had my whole life and do my best to keep them at bay. It was a very quick job of it and the pedicure does look fine. She also made a lot of comments about how "Asian people at the other salons don't know what they are doing." With my manicure, she continued to make comments about how it was clear I didn't take care of myself. I haven't worn polish in a long time to let my nails heal and yes, I had a few hang nails, but honestly it's not like my nails were horrendous. The nail job was very quick and as you can see in the pictures, none of my nails were fully covered in the gel polish. She did push my cuticles back but then didn't paint all the way up to the cuticle. There were no additional add-ons to the pedicure. No callus removal or massage or hot stone or towel. I am grateful for the relaxing atmosphere and that there was a spa on the resort. I know I don't get my nails done every week because I can't afford that, but it's not like I don't take care of myself. I also highly respect the Asian community and have lots of great manicures and pedicures from Asian-owned salons in my area."

"I first want to say that I loved working at the spa at star island resort. My manager Victoria Kuznetsova was an amazing manager to me she was very understanding and caring, she worked with my hours and would push me to better my self and career. The atmosphere at the spa was loving and I felt like I had a work family. I had the pleasure of getting service and also bringing my family for service and the treatment was great. I would recommend this place for service to anyone."

"I had an appointment as a surprise for my daughter on our get away weekend and and a day and a half before the appointment they called me to cancel or reschedule for another day like if we lived there. They ruined our surprise for my daughter. Supposedly the lady that was going to take care of my daughter was not going to be able to be there. When we got there at the front desk no one knew that they closed for the weekend except one lady that told my husband that they closed for the weekend but she didn’t know the reason. Situations like this will bring the resort bad reviews."

"I went here expecting a high - mid end spa experience based off of the price points. I purchased the Emmy package which included a massage, facial, manicure, pedicure and lunch for $276. The massage was fine, but the room looked more like a doctor's office than a spa, bad music included. The facial consisted of a face wash, steam, and then the therapist proceeded to painfully extract my pores with her fingers. The lunch provided was from Fridays, styrofoam box and all. The manicure and pedicure experience was on par with a strip mall nail salon. For the price, I expected that my nails would at least be evenly coated in polish. To top it all off, my back and neck were coated with black flecks from the pedicure chair. The one good thing this place does have is a fantastic marketing team!"