Mattress Firm Atlantic West

"Kyle was beyond helpful. I have been in there multiple times, but I only get good service when Kyle is there. The first time was last year, where Kyle sold me two of our beds. I went back due to a defect in one of them. The other employee told me to just call customer service. He wasn't really helpful. Then when customer service gave me a refund I went to repurchase a bed. Kyle not only had great service but showed me a better bed that was a few dollars cheaper. Mattress firm needs to recognize their great employees."

"Mark and Yohanna are outstanding salesmen and helped me find the right mattress for me and my wife.. They are very personable and helpful. Mark was instrumental in competing with the Navy Exchange prices and won me over based on in stock and delivery services. Good job guys."

"When we started looking at mattresses we found so many options that we weren’t sure what would be best for us. Mark at the Atlantic West store was very helpful explaining the differences in mattress choices and we are very happy with the one he helped us pick! Delivery was a breeze too! Thank you Mark!!"

"Mark was very professional. He was very welcoming and helpful. He help me find a mattress that was in my price range. He was instrumental in helping me get a faster delivery by searching different stores. You have a great employee in Mark. He’s a great asset to Mattress Firm. When I need anything in the future, I will definitely be requesting Mark."

"UPDATE: after my post a rep from mattress firm reached out to me to provide a resolution. The sales person was extremely apologetic for the inconvenience and took full responsibility for the situation and was committed to making it right. I appreciate that because although the mattress was purchased at their store it came from another location and was not aware that it was not up to company standards to be sold. They replaced the mattress with a brand new mattress. The delivery Team was very professional and polite. I did not update to five stars only because of the inconvenience, But I really appreciate the commitment to making it right. Would shop there in the future. 30’days ago I Purchased a economical mattresses and was assured that it met the highest quality standard. The mattress was in no condition to be sold. The sides bed down to the box spring when you sit on it and the bubbles up on one side when you lay on the opposite side. Because I took advantage of the discounted price my inly option is to be out of my money. I was assured that it had gone through the companies highest quality testing and inly sold because it met them. Very disappointed."