Pep Boys

"We took our 2017 Chevrolet truck to them this past Saturday to have the thermostat replaced. We went there because we thought it would be cheaper than the Chevrolet dealership service department. Boy, were we wrong. They added a 1yr warranty on the work without asking and charged us 6.2 hours labor even though it didn't take that long. We had ridden by there and saw her truck parked in front and got a call from them about an hour later saying that it was ready. Not sure how long it had been sitting out front. I called the Chevrolet service department to get an estimate and that's when I realized that we'd been had been taken advantage of. I called Pep Boys this morning but they wouldn't credit me back for the labor charges that weren't accurate. Beware of being ripped off."

"Took my vehicle in for a set of new tires. That part went okay, but then they tried to tell me my brake pads were in the red zone (1-2 mm remaining in places), the rotors were wearing unevenly, and the calipers were sticking. They recommended to replace all rotors and pads immediately. I wasn't in the position to drop another $1k at the moment, so I took my vehicle to another shop to have my oil changed and brakes inspected a couple weeks later and they sent me pictures of the inspection with 4-5 mm remaining on all pads, and told me there was no need to replace any of those items in the near future. I am very unhappy Pep Boys would be lying to their customers to upsell services. Avoid scams from this shop and ask for verification if possible."

"I had the unfortunate experience of having a tire blow out on me. I was almost a mile and a half away from this store. I was promptly greeted and was serviced under 2 hours. This stressful experience was alleviated by fast service. The staff was friendly and courteous."

"I used to take my car here for almost everything and the whole staff was awesome. In the last year or so though I feel like they have switched to a scam model, quoting prices double and sometimes triple what the same work costs elsewhere; on top of the fact that almost everyone I have dealt with here more recently has been quite rude. The location is very convenient for me between home and work so I had it towed here recently anyway, only to find the same issue. When I attempted to have it towed elsewhere for a more reasonable price, they hit me with a $120 diagnostic fee (also higher than any other shop I've been to.) Now, I'm stuck with them for this specific repair and it's definitely the last time I will be using their services."

"I needed to replace a battery under warranty and purchase a new tire. Jerel was very accommodating and honored my discounts as applicable. Chris does great work and completes everything on scheduled."