Metropolitan Warehouse & Delivery Corp.

"Let me just summarize by saying, if I had a furniture delivery service, especially with a 'white-glove' service option, I would not have hired the guys that showed up."

"Terrible company to deal with. Warehouse is only 4 hours away from me but it had been over 1 month and still no delivery, carrier keep saying it is in transit and keep cancelling delivery dates. Tracking number shows the package went to NC from FL and will be delivered back to FL?? Don't waste your time with them."

"Where do I even start? They are not deserving of 1 star. I purchased a dining table from BJs. I had no idea this was the delivery service as my previous purchases came from ups. The site said 3-5 business says. They called me to schedule delivery for 7 days after purchase 9/19. On 9/17 I received a call that the delivery was being canceled because my item was divided in 4 boxes and only 3 boxes made it down to Florida and they couldn't give me an estimate of how long it would take to deliver. I call back on 9/21 since I didn't hear back, same answer. I asked to speak with a supervisor. Arvin spoke to me and said the 4th piece was in south or north Carolina. He promised me a call back later in the day. He called back later saying no updates but would call me again on 9/22. Guess what happens? No call back. I called again on 9/23 and they said my item will be delivered on 9/30 (over 2 weeks after purchase). I demanded a sooner delivery date and was told they were able to move to Wednesday 9/27. rep asked me confirm my address and then said they couldn't locate my address on the map to find the closest delivery center. Spoke to Annie, another supervisor which then said she was not sure Wednesday was available even though the other rep told me it scheduled for Wednesday. She promised me a call back today to confirm the delivery for Wednesday. Reading the reviews, this item better arrive here in perfect condition. I'm going to record the whole process since apparently they are known for damaging floors and door ways. This has been the worse delivery experience I have ever had and my itemdidnt even arrive yet"

"Awful delivery service. My new floor was scratch 23 ft after the delivery crew slide the boxes of furniture scratching my new floor causing property damage . I purchased very expensive furniture, expecting quality in the furniture and delivery service and now i have my floor damaged from the entrance to my living room due to negligence of your delivery team. Very unprofessional. I have photos and a video and I’m opening a claim for this. You would expect a delivery company to use dolly, handling equipment or use a buddy system to lift and carry the boxes since they are suppose to be a delivery company. Very disappointed !"

"They delivered our new bed on time, no damages. Great communication via website and text messages. On a scheduled delivery day they even called 20 minutes before arrival. Great job and such a positive experience, thank you!"