SOS Automotive,

5512 W Waters Ave, Tampa, FL 33634, United States

"I have to update a prior review as my most recent experiences with this garage have been less than stellar. Not sure if ownership or management has changed or they are just too busy, or understaffed, but I can no longer recommend. A year ago, I had my SUV dropped off for service shortly after a battery was replaced, they determined the alternator was the problem. Everything seemed fine, until less than a year later, I began having more issues related to the alternator, and drove it back to the garage, after confirming the alternator was still under warranty. They determined the alternator was fine and I just needed a new battery, despite a clear explanation of issues that would be caused by a bad alternator. After driving off the lot, I was able to make it home, but less than 10 miles later, I noticed a burning smell and was having the same issues as before, and after starting it again, now noticed smoke coming from the same alternator that was fine a few days before. I took it to another garage that confirmed the alternator was bad and had to be replaced. Between the new battery (that was also under warranty) and the new alternator this cost me over $1000 that should have been covered. To make it worse, I followed up with the garage again advising of all this and just asked for them to take back the new battery they installed for just some credit, and was told they would check into it and call me back, but never did. Sorry, but this chain of events is unacceptable, even for an industry that is notorious for not providing exceptional customer service. I hope this is a rare exception and the garage continues to provide better customer service as I had received before. Thank you!"

"I've taken my F-350 to this shop twice, both times being in a difficult situation. Both times they worked with me and got me back on the road quickly. They are honest and fair and I would recommend them to anyone for their automotive needs. My new go to repair shop."

"The best shop I’ve ever had the pleasure of working with! They are always honest and so helpful!! I would recommend to anybody, this is the place you want to go! They always have lots of candy out for you while you’re waiting as well, super thoughtful!! Thank you SOS for always doing a great job!"

"This place is absolutely INCREDIBLE! the customer service is some of the BEST I've ever experienced! Teresa and Rick are truly amazing! They really bailed me out and saved me from a potentially huge and serious problem...I am forever grateful to them...God bless them and S.O.S. Automotive...they most definitely came to my rescue"

"I've been going here for years now. Very reliable and honest. My friend went to another mechanic the other day and was told he needed a new transmission ($3,000). I said no way, take it to SOS first. We did. Turns out it's a minor repair for a few hundred dollars and they'll have it fixed in an afternoon. Thanks again SOS!"