The Furniture Warehouse

"This is our second time at Furniture Warehouse in South Sarasota. Megan has helped us both times. The first time we were looking with our friends. We went back specifically to see Megan. We bought this time. Megan was so knowledgeable with mattresses and furniture she knows the products. We have always been happy with Furniture Warehouse but Megan really made this purchase special."

"This is the second location of the Furniture Warehouse that we've visited and this location is much larger. The furniture style is fine, the quality just isn't as high as we'd like. Furniture is very expensive now so if you cannot afford higher quality, this would do but it wouldn't be my first choice."

"Jennifer, Brian and Gesner are truly outstanding and amazing at their professional skill set. The guys unloaded a semi into a smaller truck to get it through the gate. They are quick on their feet and even faster at there craft. I look forward to doing more business with these incredible hardworking professionals. Anyone would be lucky to have them working on their professional business. They traveled over a 1000 miles to make our property stand as number one in Baytown. Don’t take my word for it. Try them yourselves."

"07/19/2022 Update : After 5 months of waiting they still haven't come to fix the bed (broken stairs).... The store is very nice, but the shipping and the costumer service... the WORST!! The delivery team was not careful with my furniture and not professional. They arrived late at night, they knocked the boards down many times, they broke the wood without telling us and left quickly! (not to mention the scratches pretty much everywhere). I called the customer service, a man came to my house to see the damage, he took a brown marker and painted on all the scratches and said to me "problem solved!! your kids will be scratching it soon so that's how it is" !!! WHAAAT, I paid for NEW furniture, it's not fair... and for the broken part, I have to wait 3 months for the replacement. So I can't use my bed!! I do not recommend buying furniture with delivery, I will not buy from them again because of the delivery people."

"The saleswoman Kari was completely accommodating and friendly, at first. We shopped for and spent almost $10K. I could go on and on about all of the things that went wrong, so I’m going to just give the highlights. First, the home we’re building isn’t done yet so we moved in to a rental. Come moving day, they called to say they arrived in North Port to deliver our furniture. Hey mistakes happen, so we let this one slide. We called the store because the delivery men told us they couldn't come to Sarasota since everything is scheduled and they had to stick to their route. The manager said he couldn’t speak with us at the time, but he would call us back. He never called. We called the store again the next day and everyone kept redirecting our call to someone else, every person even ruder than the last. The manager again said he’d call us back, he never did. We called the distribution center and the man who answered was the only helpful person. He said there was in fact no change to the delivery address ever made. Also when the furniture was returned Kari was notified, and she never reached out to reschedule the delivery. He changed the address, and through him we rescheduled that delivery. A few days later when the above furniture was delivered, we were shocked at the coffee table we received. I attached a picture of the pewter coffee table we wanted, and the WHITE table we received that isn’t even the same style. You can see in the picture the pewter table is $599. Our statement with the delivered table is $799. We decided to just keep the damn table because dealing with the staff at this location is impossible and incredibly frustrating. We received one bdrm set a couple weeks later. We were still waiting on another bdrm set, and a few more things. We were fully aware because of COVID delivery times were much longer than expected. We understood not everything would come at once, and that was perfectly fine. Weeks after our delivery ETA for the rest of the furniture went by. Still nothing. We called the store to check on an update, and the woman who answered said only Kari could talk to us. We called again and big surprise she couldn’t talk to us at the time, and never called back. So again we called the distribution center. The same helpful man answered. He said that the furniture we were waiting for had been sitting at the warehouse over 2 weeks, and that whenever the furniture arrives the sales rep is immediately notified. He also told us the 2nd bdrm set that was supposed to come the first week of February, was now not going to come until July. He again told us, this had all been sent to Kari and it was her responsibility to notify us. He also said all the issues we’ve had with the store is “nothing new. Once the sales people make their commission, they stop caring about the customers.” This is a man who works for this company. We scheduled a delivery date for the available furniture with him- the only competent and honest person at this company. We were finally able to get a hold of Kari the next day. She denied ever knowing anything. Since I no longer wanted to deal with her or this store I cancelled the bdrm set and asked for a refund. She said the total back was $1,051.58 plus tax. She said the money would be refunded straight to our bank account... we received a check in the mail for $984.36. I know I’ll never see the rest of my money. This is only the most upsetting issues. Kari made it clear that she was no longer interested, since she had already made her sale. I'm disappointed in the store manager who we tried to explain our frustrations to, but never heard them, and could never bother to return a phone call. I ended up ordering the 2nd bdrm set from Ashley Furniture online. Everything was delivered 4 days later. No hassle. I never even spoke to a real person. However if you want to work with a sales rep, I highly suggest that you do yourself a favor and go to the Rooms To Go RIGHT NEXT DOOR."