Ford Service Department

"High quality service coupled with great people! This store has always taken care of my immediate needs! Marc and Isaiah are some of my favorite advisors there ! Always appreciate the professional and quaint atmosphere!"

"Went to have some work done on my car. Get through the diagnosis and I start seeing charges for things I specifically asked NOT to be done. Then, finalizing my charges, my estimate starts changing dramatically, anywhere from 3800 to 4400, with no services added or removed. I received about 4 different numbers from the technicians on what my estimate would be, none anywhere near the other. I also opted for the free shuttle service. I was the earliest appointment you could make for the day (7:45). Proceeded to sit around until 9:30 for the shuttle to come, after having my technician check on where the shuttle was after 2 hours, and they told me “the driver was on an extended trip” Well in the 2 hours that I sat there, I walked around. My driver, along with Atleast a dozen other employees, are just standing around talking amongst themselves. Then my driver finally comes, and he was one of the people I’ve watched just stand around for the last few hours. To top it all off, I was told my car would be done by the end of the day, then early afternoon, now I’m told end of the day again, all after they tried to make sure that it was fine they kept my car until the end of the first day. Manager calls me because I’m clearly frustrated with the service I’ve received, and just tries to defend his employees and not figure out where the problem lies, OR to solve the problem. Just go somewhere else."

"Tyler White was my sales agent, I honestly had the best experience ever. I did all my research online before I even messaged him. I knew what car I wanted and I told him my price point I wanted to stay under and sent everything to him. He worked his magic and I literally picked my car up the same day. I was in the building maybe 1 full hour , 1 hour GUYS. Do you know how rare that is? I never felt pressured, it went so smooth I was really in shock how fast everything went. I couldn’t stop smiling and of course I knew nothing about this neon green mustang, Tyler took the time to show me how everything worked all the buttons all the setting and said I could call him anytime if I needed help with anything. It was just amazing. You could tell he was so happy for me too. He was smiling just as much as me. You guys this place is amazing it the second vehicle I have bought and it won’t be the last. Thanks again Tyler.!"

"I just recent lunch purchased a F-150 at Parks Ford and had a very good experience. I started off by utilizing their online chat and then went to their location once I found what I liked. Their prices were competitive to the other Ford dealers in the area is why I chose to go there. Once there, I dealt with Tanner and he did an outstanding job getting me what I asked for or needed. From start to finish, it was a good and smooth experience."

"I ended up not buying a vehicle there. My situation is a tough one but it is offensive when they low ball the value of your vehicle so much. Also the prices that they advertise online is not totally true. Make sure you read the fine print that says you get that price only if you qualify for all the rebates....you wont qualify. Also they like to play keep the key to your car tactic.... your key should be returned to you promptly after they do the appraisal.....not kept behind a desk and the sales man asking you "but if...." We shouldn't have to ask for our key and we should have to ask for it more than 3 times. If you can't work with us, just say so. I thought dealerships were hurting and trying to make sales and work with customers???? I guess not when you low ball trades and post not totally true "sale" prices online."