Palafox Imports Inc.

"This is an excellent shop. Th owner Guy, the manager Thomas, and the technicians are very knowledgeable and professional. Above all else they are honest, have integrity, and stand by their work. I highly recommend."

"Terrible place I called and said I need them to check my c300 Benz I talk to Thomas told him it was a wire problem because you could cross wire the fuel box to crank it .so some how my wire got wet and distorted he said they would still have to diagnose it for 500 out rages price the Mercedes benz manufacture diagnose price I found out is only 260 .So anyway o told him ok I can pay with my card over the phone because I’m currently out of town he said it works like. this and quoted (we diagnose for 500 than give you a price to fix it you pay a portion than pay the rest later if you don’t agree with our price I keep your 500 we go our separate ways.this was on a Monday he said bring it we’d Il have space for it than after you can pay the Money for diagnose the day after or that day because it will take a week to get to it I said ok I get the car up there we’d day called and now he switch and said he needed straight cash I said we agreed card cause I was out of town but ok no problem he said if I don’t pay by morning he getting my car told away.i said that east the agreement he got upset I said fine il send the cash to my sis and she’ll bring it my sis took the money said he was very rude to her and talked on how he don’t won’t go work on my car cause our conversation.said she think because we were black and he maybe thought our money wasn’t good and than told her she need more money than 500 so I called talk to Thomas again he said he need more to diagnose I said why that he put the manager on loud speaker and the manager said it would cost several thousands to fix my vehicle I said ok what’s several thousands 2 thousand or more I’m willing to pay no more than 3500 to 5 thousand than he said he couldn’t tell me .but my fan is messed up and it cost 700 by itself I said I drove the car everything was perfect I just want the wiring job done he said we don’t operate like that we fix everything so I said fine il come get my car cost me 200 to deliver just yo pick it back up the same day because they threatened to get it towed if I didn’t pick it back up .main thing is don’t judge my money like I couldn’t pay you don’t k ow if I was willing to paun10 thousand.and very in professional had me to bring it there and than ask for more money to diagnose I wouldn’t recommend a go cart for them to fix bad Buisness outrageous price.They most definitely judge my character for being black and tried to count my money like it wasn’t good."

"Avoid this shop. Hourly rate is extremely too high for the quality of work produced. Had an oil change, left with a flat tire from their parking lot. Was told "sorry yeah we try to run a magnet through the parking lot every week, whoopsies." With no recourse on how to make this up or even fix it. "No sorry we don't do tire work." Well you should probably return the vehicle the way it was turned into the shop. After my oil change, within 24 hours my Range Rover was throwing codes for contaminated engine oil. Spent $3000 for new Porsche brakes that squeal. The solution was to bring it back and have them hold it for a couple days so their tech can drive it around and make check whats wrong. They squealed the day I left with "brand new" brakes. I would not trust this shop to make sound and accurate repairs or to maintenance your vehicle."

"With significant engine repair needed on my Audi, I was so unsure of the best decision of where and what. A friend suggested Palafox Imports. From the first phone call and walking in. They were courteous, efficient and respectful. Their prices were very fair. They explained right up front it was going take a bit longer than I expected. But I appreciated their upfront transparency. They even sent me pics of progress of my engine. It was so refreshing to have this experience. And I can’t say enough about their quality service and repair."

"AVOID....AVOID....AVOID...AVOID...AVOID They had my 911 for over 3 years and I paid over 7K for repairs and they could not get the car running properly. Transferred car to another shop and was found to have a multitude of errors from PALAFOX IMPORTS. They installed a Mercedes Benz camshaft sensor in the vehicle. Reprogrammed the ECM with a Boxster ECM..and failed to torque crankshaft pulley causing pin to shear. IMO THIS IS A PART CHANGING SHOP.....THEY ARE NOT REALLY KNOWLEDGEABLE MECHANICS"