Runway Imports Inc

"Runway has been so good to me with my 2005 VW New Beetle! Tim and Robyn have been very pleasant and personable-- I always look forward to going in to see them. I go in about every two weeks to chip away at the list of work that needs to be done and I feel that the prices they charge have been reasonable for the amount of work they get done each time. I'm almost always pleasantly surprised that my bill is significantly less than I think it will be, especially being at an import shop. Their staff is especially knowledgeable and efficient so they don't have to waste a lot of labor time diagnosing issues. Plus, several concerns that I thought were going to be big, expensive projects have turned out to be relatively minor, saving me so much money. I feel confident going to Runway because they know their stuff and they seem to actually care about me being safe on the road rather than just trying to get as much money out of me as possible. Even if they did charge more, I'd be happy to pay it because I've had such a positive experience. Highly recommend them!"

"nice people but made a lot of promises they couldn't keep and left me without a car for weeks just to tell me they couldn't figure it out despite previously telling me they could figure it out in a day. highly recommend Fisher's just around the corner over runway any day."

"Thank you, Ron Blake for your kindness and professionalism, while taking the time to be of assistance to me yesterday. I was 8-1/2 hours from where I now live in Charlotte, visiting my hometown of Pensacola for a family member's funeral and during the Christmas holiday. I appreciated and respected your honesty in that your team was booked and that my repair required more time that you all were able to provide me as a walk-in, right there on the spot, due to obligations and promises to customers that came before me. Regardless, I realize you did not have to take the time that you did to test my car, printing out the results of my diagnostic test, while ensuring I was safe to get back on the road and to travel to NC. This, and you never asked me for a dime. I made it safely back to Charlotte, arriving around 8pm and have an appointment this morning at a local repair shop/garage. I just wanted to come in to Google today and to sincerely thank YOU. And for whatever it's worth, I really enjoyed our car ride around the old neighborhood of Scenic Heights. Pensacola will always be home and true to form, the southern hospitality of helping others has not waivered in this crazy world we now live in. Again, thank you."

"Provided us with a towing referral and got our vehicle to Runway so it could be repaired and ready to go very quickly."

"Took good care of the regular service but missed hearing the noise we were concerned about. Had to take it to the dealer to get it fixed...spark plugs. Don't know why they didn't hear the obvious noise. Even my grandson heard it."