Ferguson Bath, Kitchen & Lighting Gallery 8813 Grow Drive, Pensacola, FL 32514

"I needed a hard to find (due to the finish) part for my delta bath hand wand. The contractor I used to the remodel the bathroom recommended Ferguson. I had my doubts but their desk parts man Jamaal N. knew exactly what I needed and found one in stock. Amazing! Installed it myself and we're good to go. Wife is quite happy we're not waiting 6 weeks to get the thing from China!"

"My builder claimed he never provided refrigerator but could get from a place for better price than Lowes I assume other appliances came from United Lighting still no confirmation. I am disabled and option to pick out appliances that would fit my abilities. In addition I wanted matching W/D on pedi stalls! So long story short builder let me move belongings in on 5 Jul and said only one week in hotel I was in flea bag hotel clear across town he got his final draw 20 July when I came home those appliances were missing He and Jay were trying to bully me into paying 4.5k for missing appliances Jay wanted to send me a voucher that his was in wives name builder holding my house key for payment Jay /sextaryrequesting send vocher to my EM for product that had been removed between 5July21st don’t work with United Lighting or Pinnicle Contractor they’ve got something nafarious going on! It’s two months later I still have NO house key"

"I ordered a cooktop in July and was told to call back for an updated delivery estimate. Over the next few weeks I was told 3 different times that my item had either already shipped or would ship the next day. However, every time I called to check on the status of the shipment I was told that the item still had not shipped. It was super frustrating because my old cooktop broke and I had been without one for going on 2 months. Finally I told them to cancel my order and give me a refund. For some reason I was told they weren't able to process my refund until the following Monday or Tuesday (I asked for a refund on a Friday). By the following Wednesday I still had not received an email with the refund receipt. After filing a dispute with my CC company I finally got an email telling me they were processing my refund. Ended up ordering the same cooktop online and received it in less than 2 weeks. Would not recommend ordering something from them if you are in a hurry."

"Fergusons has been the most efficient, professional, and timely vendor during our kitchen remodel. I enjoyed working with Jessica at the Pensacola location. She was very professional and knowledgeable about all of the products. She allowed me to make decisions with the information she provided without trying to persuade me to choose the most expensive. . I received several text messages letting me know when the products would be deliverd, and surprisingly, they were true to their word! I also received a picture of the driver which was above and beyond the standard. Fergusons provides quality products, quality service and an excellent experience!"

"This sign makes my blood boil!!! I truly HATE Ferguson. I expect way more than yall expect outta yourself is why this sign should be removed. Every time I have came for parts I've ran into many issues. MAIN ISSUES HERE....... EVERYTIME I CALL THEY TELL ME THEY HAVE THE PART... Low and behold when I arrive they don't have part of system says they have 5 and they are outta stock. If I don't call and just come in they don't have the parts I need. We are talking about simple parts here such as 90 or 45 or male or female adaptor. This place TRULY SUCKS AND I WILL STOP TRYING TO SPEND MY MONEY HERE!!!!"