Orange Park Pool Services

"Came out 2 or 3 times at first and was great. Then he started missing weeks at a time until he eventually stopped showing up at all. We quit sending payment because he was not servicing our pool anymore and hadn’t for about 6 months. After 6 months, we get threatened with a lawsuit and a Lien to be placed on our house. Would not answer calls, texts, or emails at any point after he stopped showing up. Absolutely horrible experience and this guy should be shut down."

"First couple of visits were fine except they had a habit of not notifying me and showing up on non-scheduled days. Last couple of visits no cleaning was done. Apparently all that was done were chemical additions, but all of the debris and dirt and algae starting to grow were left behind. We had Don call our landlord to let them know that an upgraded filter system was needed and they were very prompt about that, but let our pool's cleanliness suffer after they made their money off it."

"I'm a local real estate broker and property manager and I do not recommend this company at all. Don stated that he could turn the pool from green to clear in a 2-week timeframe; however, after 3 weeks of short visits, no changes to pool, and unreturned calls, he finally texted me back to tell me words to the effect that the job was too hard."

"They were prompt, came out quick for the estimate and were here the next day to clean it. Donald showed up and did a fantastic job, he was even kind enough to put me onto a much better value of filter for my pump. You can’t beat that for the price."

"This pool company has been around since 1984, so after a horrible experience with a prior pool company I felt at ease signing up for OP Pool Service. I am a landlord living in California with my rental property in Orange Park, FL, so needless to say peace of mind with a company is exactly what I want. The start up initial appointment was wonderful, Donald was very communicative through email and phone call. Fast forward two months and I receive a long text message from my tenants informing me the pool service has not been there in two months (my tenants are retired so they are home all day everyday to see that nobody has shown up) Thankfully my tenants were able to tend to the pool themselves although they should not have to seeing as a portion of their rent is meant to be spent on pool service. My tenant informs me she has called multiple times with no response, and I myself also have not received a response email to a chemical question from over a month ago (I assumed business & email is checked less than phone calls). So i call this afternoon to no response, I search vigorously online in search for another phone number other than Donald's cell phone.... nothing. Google reviews confirm my fears that many of his other customers have been "ghosted" while blinding paying for services that were not completed or done whatsoever. With no contact information available I am now forced to open a dispute fraudulent investigation against Donald Eldridge and OP Pool Services to get my $250 refunded back to me for the last two months of service not completed. Regardless of the reason for this company "ghosting" it is absolutely unacceptable for a company of 35 years to not inform it's customers of changes made resulting in services not completed. Not like you will be able to get ahold of anyone, but DO NOT sign up for this company's services. And if you have experienced this same problem I suggest you open up the dispute for any charges with your bank to get a refund because it doesn't look like this company has any plan to refund its customers."