New Image Nail Spa

"I’ll keep this short as I don’t have much to say except management/front desk staff is unprofessional and rude. The proof is in their responses to all the low rated reviews. However, the nail technicians are very skilled and kind."

"I got a hybrid gel set and pedicure from Le and she did an amazing job! I showed her a picture of what I wanted and she gave me exactly that."

"I've been going here for almost a year and just had an experience last night that was very frustrating. Got a acrylic nail gel manicure from Kim. First, I noticed the tip on my thumb needed more glue on the edge. I pointed it out and she said, “no it doesn’t.” Argued with me, looked annoyed then added some more after I was continuing to look at it like, “there, happy now” type of vibe. She wasn’t very kind at first and eventually warmed up to me. During the drying process I took my hand out once because I thought I hit the edge of the inside. Naturally, I took it out to check if I did and needed a quick touch up and it was fine. Two rounds of drying and I asked if I should do a third and she said, "no just two" then ended up having me do a third round after she applied hand lotion. Today the paint is literally coming off the tips on one hand and there was bubbling on my other finger on the other hand. I called management to share this and they asked me to take pictures and email them, which is fair. They reviewed them and called back. They said it was because they asked Kim who said I took my hand out of the machine “multiple times” (not true, just once) and also could be because I switched services from power dip to acrylic gel. Which is total nonsense and simply a cop out. I took my hand out once and even asked if I should do another drying round and was advised not to. I feel they don’t want to take full responsibility and offered a (15%) discount off next time. There are tons of other salons in the area and they just lost a revisiting customer now. Waste of $82 dollars before the holidays. I should not be my word against theirs and go through an “investigation” process. My nails were not done correctly. Period. Debating with me just made it worse."

"I wanted to treat myself to a gel french mani and Betty did an amazing job!! She was so sweet and accommodating and had amazing suggestions for my manicure. Thank you so much! This place is such an iconic St. Pete landmark for me that I had never been to. Well worth the money!"

"Paid $165 (with 20% tip) yesterday for dip nail “extensions” and gel pedicure. Unfortunately, my nails were significantly shorter leaving than they were when I arrived and my gel pedicure is coming off after wearing sneakers to the store nearly 24 hours later. Will not be returning. For that price, quality wasn’t there. The techs were amazing, this is definitely a fault of ownership overpricing standard quality products/supplies. I also saw an elderly man nearly fall on the floor because the pedicure chairs don’t have proper steps to get up and down, they’re off to the side and not ergonomically correct. It’s not about the money, it’s all about the quality you get for your money. I just didn’t feel right leaving here and when I called to clarify, the guy at the desk was incredibly rude and basically said “that’s just how we do it”. I rarely leave negative reviews, but after sitting on it I hope there’s action taken to improve their process for future clients."