Northwest Pool & Spa Service

"I do not recommend this business. After being a customer for over four years, we twice had our pool turn green in the last three months. It took multiple calls to fix the issues. After talking to one of their tech's, it appears they were skimping on chemicals. After cancelling and twice asking for at least a month's refund, I didn't even get a call back. Find another pool company."

"Take your business elsewhere. After three years of NW Pools this is what our pool looked like. Read the other recent reviews for all the reasons you should not use them--they 100% match all of my experiences with Joel and his team."

"Do not use this company. Not reliable, responsive, or customer oriented. When we purchased our home we lived in another state but felt assured our pool would be taken care of if we had a pool company. Wrong! Sometime in May it was discovered the pump wasn't working correctly and they did not notify the cleaners, nor did they contact me about the issue. They kept putting chemicals in but without a pump it created a milky water. Completely unusable. Could not get anyone to answer and when we did they kept giving us lies when it would be fixed. The cleaners admitted their was nothing they could do until the pump was fixed. After 3 weeks of living in the house we had enough and cancelled our service with them and they are STILL charging us. The new company fixed our pool and said it was the worst they ever seen."

"I have used Northwest for 7 years now and have seen their service rapidly decline. Since the ownership change, we have had nothing but poor service from this new team. The office number is not answered most of the time and if you do get someone answer they cannot help or tell you they will have management contact you and no call is ever made. Just in the last month the have refused to complete the service that I pay for which is the full cleaning service. I just had the technician come to the house only to tell me that he would only be adding chemicals to the pool and did not have the proper equipment to actually clean the pool. I asked him to call the manager while he was here. He got ahold of Maliki who told him he did not have time to talk to me. If you are new to the Niceville area or have used Northwest for many years, I would consider changing companies. Customer service is simply nonexistent and the only phone calls management are able to make are ones to sell you repairs or new equipment. Bottom line find someone else to maintain your pool if you actually want to use it."

"We had Northwest Pool & Spa come out to help with some staining of our pool. We were charged $160 for them to add stain remover which has not worked. Subsequently speaking to other pool companies they recommend testing various chemicals using a testing kit to see which works best - it would have been great if Northwest Pool & Spa had done similar before going with one chemical batch with no result. We will not be using their services for cleaning again."