Pinch A Penny Pool Patio Spa

"We had our entire pool re-tiled by this Pinch A Penny location. Joe, the owner, gave us an Proposal for the work and we proceeded. Joe and his Team did a fantastic job removing the old tile and grout and replacing it with a beautuful tile that we selected from their extensive selections. The guys who performed the work were prompt, professional, and great to work with. I would highly recommend these guys for a pool remodel."

"A little over a year ago my pool service closed business and, as a first-time pool owner, I started testing and treating my own pool. Every week I take a water sample in and this very kind staff gives me direction to keep my small pool healthy. Its been a VERY hot and wet summer. A couple weeks ago I notice my surface was becoming badly discolored in a blotchy pattern. Nothing I was doing was curing the issue. The staff suggested Joe come take a look, that I may need an acid wash or resurfacing. (both expensive projects) Joe did come out and told me that yes, an acid wash would fix the problem but that he felt this would be fixed by a far more economical solution that we should try first. He told me the solution and said he could do it for me but that I could also do it myself for less. I was out the door for $40 and Joe's suggestion worked like a dream and my pool looks beautiful again. Joe could have told me I needed the acid wash and I would have believed him. Instead, he proffered a solution that made him very little profit. Pinch a Penny on Indiantown Rd. in Jupiter has a great staff and Joe will always get my business due to his honest business practices."

"A few months back my wife went there to purchase a pool filter. The manager of the store recommended she buy the expensive high micron filter. Every since the filter was put in the pool vacuum bearly worked then quit altogether. My wife purchased new vacuum $600. It did not work either, then the pump burned up. After much distress I found that this was not the right filter. We put the old filter back in and wow everything back to normal. She tried to return the filter and they would not take it back and this guy was very rude and condescending. She went to another Pinch A Penny location and they had the right filter treated her like a valued customer should. Beware of doing business at this location. So she is out about $900 dollars because of the managers incompetence."

"Disappointed to write this review, but others need to know. Our general contractor hired Pinch A Penny (Joe Trageser, Indiantown Road) for a complete renovation of our pool including a conversion to salt water and installation of an auto fill. Initially, we were pleased with the quality of the work but then became disappointed when a few issues surfaced and Joe’s lack of follow-up; he never returned calls/texts from our contractor or us. We became concerned when our skimmers did not appear to be working and called Red Rhino (great company) to investigate the situation. They identified the issues – one skimmer line was never connected to the pump, the other skimmer line was cracked and the vacuum line was also never connected. Their conclusion was that the lines were never tested because these issues would have been identified if the testing had been done. At our request, Joe came over and looked at the situation Red Rhino discovered; he agreed the work was not done correctly and committed to pay our cost for Red Rhino to do the repair. Subsequently, he changed his mind and wanted to have his team do the repair (the same team that didn’t complete the work correctly). We said “no” and had Red Rhino do the repair. He then reneged on his commitment and did not pay for the repair cost – very disappointed. Would not recommend them to others."

"So far I've had a perfect experience with this location. I've been using them for all my pool needs for only a couple months now but have been very happy with all my interactions, particularly today. One of their service techs, Jose, came out to my house today and did a stellar job. I'm new to owning a pool and he was very patient and kind in helping me. He taught me how to handle the pool myself and didn't rope me into a bunch of costs. I was a little embarrassed about my problems and was worried that it would cost a lot to fix, and Jose put all those fears to rest immediately. I'm now willing to continue with this Pinch-A-Penny for everything I need for the future because of the experience I had with Jose today. Their prices have been competitive too. But in general, the manager Joe has always given me great customer service, such as carrying the pool chemicals to my car. The employees have been also helpful, particularly the young lady with glasses who always does a great job and is very respectful."