Dunkin',

2511 Howell Branch Rd, Casselberry, FL 32707, United States

"They have messed up my DoorDash order literally every single time Ive ordered from them. Now im trying to finally call them and the number doesn’t work. Someone definitely needs to be fired because this is ridiculous now."

"If I could give 0 stars I would. I have been to this location several times and each time it gets worse. I stopped by this morning to get a simple bagel with cream cheese. The bagel is rock hard I can barely bite out of it. This place needs to be shut down and I will not be back and I will urge all of my network to visit Starbucks right next door because service and quality will be 100 times better."

"We did the drive thru in a hurry to get somewhere. Ordered 6 donuts, two of them powdered sugar donuts. Tasted like cardboard with powdered sugar. Also ordered a ham croissant. It was cold, they didn’t microwave it long enough. Drive thru doesn’t show up as an option on this google page. We will not return. Good luck."

"I've patronized this location twice and both times I've had to ask for a refund due to the unprofessional atmosphere. The first time they were out of matcha and the manager jessica was yelling at the workers for selling it. This morning being my second time giving this location another chance. The cashier Liz took my order, prepared my drink and set it to the side. I watched her fulfill 2 orders for the front counter and 2 orders for the drive through. It seemed she became distracted after making my drink, people that came in after me were actually leaving due to the wait time for them to be serviced. I waited over 10mins before going back to the register and it seemed only then did she remember about my order. I didn't get upset or even made a fuss, I simply asked for a refund. That seemed to have agitated Liz because she started yelling to Jessica " this customer wants a refund cause she had to wait". Jessica came out to issue the refund, while doing so Jessica still visible upset about me requesting a refund, is yelling out in the background, making impudent remarks. Instead of correcting her staff, the manager jessica looks to me and states "she was being nice to you". I tried to explain to the manager I was never rude, I just simply asked for a refund due to my drink sitting on the counter for over 10mins and that it wasn't waiting on anything as she claimed. The manager was very dismissive and didn't care to hear anything I had to say and stated to just put it in the survey and walked off. If this was the last location left in all of Florida, I would never patronize this location. They are not only very unorganized but the lack of professionalism is enough to never step foot in this location. I'm certain the manager wrote down false names. She told me the cashier's name was Liz but the receipt reads joansy, I doubt the Manager's name is jessica. She's the Spanish lady that was yelling at staff and belittling them my first visit as well."

"Most ghetto Dunkn in the area. Often closed without notice for no reason we know of because the just close it and stay inside doing whatever. I say whatever, because donut making, baking, heating up isn't it, because they are always short on donuts...always lol The manager or assistant manager there is straight trash and probably because she's overworked. I get it, but I didn't fill out the application for her. I've been eating Dunkn for over 30 years now. Never seen a pumpkin donut half the size of a chocolate frosted. They use to be way bigger and I know because I have a photo of my 2nd born eating one for the 1st time. It's smaller in height and circumference, but they want to charge the same smh and if you say something the manager power trips and leaves you hungry so I grabbed the try me sized donuts and left."