Dunkin',

8099 College Parkway, Fort Myers, FL 33919

"Office is very close to this location so very convenient; used to go 6 days a week in the mornings and did about $75 a week in business with them...$300 month! No more. Stopped by about a week ago and ordered $21.00 worth of food & drink, got to the window only for them to tell me they would not take my $50 dollar bill. I asked the girl to please ask her manager as I was a regular and she said her manager just turned another customer away for the same thing. Surfside....wake up....you are losing money, losing customers. I was in the retail business for many years and this location is totally dysfunctional. I now go to Krispy Kreme.....they want my business....and will take my money."

"It is a college. However, girl was stuffing her face behind the counter and apparently no one, the staff, management, or her parents failed to explain manners and work place etiquette. They may have failed her, but I will NOT. Where it became an issue, was when food feel out her mouth as she took my order. OMFG! Then messed up half my order… maybe because she could hear over her chewing. Mouth open non the less. I forever, will no long use this location for any service."

"Without a doubt the worst Dunkin on the planet. They can’t keep a manager and opening occurs anywhere from 5:00am-6:30. Inconsistent. Still have the damaged sign from Hurricane Ian. Staffing is problematic in this post COVID world. I have never seen the owners there. They seem content to keep delivering bad service assuming we will just keep coming. We have been loyal first thing customers since they opened. No more. I will drive the extra miles. But the owners do consistently raise the prices! Winning formula, bad service and high prices."

"I asked for a white chocolate swirl and they gave me mocha and by the time I got to work, I didn’t even notice because I was in such a rush. Also, the coffee taste burnt and every time I try to call up there I got no answer and there was no way to speak to a manager. Also, there was a Caucasian lady with long nails and red curly hair, an older woman who had terrible customer service in the drive-thru. By far worst Dunkin’ to go to , to bad it’s the closet to my house. Hate it"

"Walked in at 5:30pm on 6/1/23 after a long day. Patiently waited before asking if I could place order. There was two young women working and they both saw me but continued to ignore my presence. When I asked to order, one murmured something rude. I chose to leave and not order anything. Guess they stop work when they want to. Hours today 8am - 7pm"