Starbucks,

11000 Terminal Access Road, Fort Myers, FL 33913

"Ordered coffee and a slice of cinnamon cake. Waited over 5 minutes to be told they had no cinnamon cake. Had to get to my flight, so I left and Starbucks just kept my money."

"They have birthday cake pops which my 3 yr old loves. Also had the cappuccino which was great. Flight was delayed for 8 hours and went back later to the evening and asked if they sold milk. Told them it was for a baby bottle and they happily gave me a large cup of milk. My baby will sleep well on the flight now. Thank you."

"I bought my coffee and asked for a cup of warm water for my kid. The front staff told me they only have 1 temperature and it’s hot. And she poured me a cup. I had to ask for a cup of ice water and make my own warm water. So much for a barista who can’t even make a cup of warm water."

"The gentleman working here is great, everything else is not up to Starbucks standards. Twice this week they were out of key ingredients. What, no lattes at Starbucks? And the attitude of one of the female employees is HORRIBLE! She literally could not move slower. I’m in RSW regularly and this behavior is consistent. Starbucks, you can do better. This coffee stop is hurting your reputation."

"The comments about the service are absolutely correct, especially regarding the girl employee. I asked for a no ice no water refresher. Stephanie was the employee that told me “No, We can’t sell it like that”. I have never heard that before but the line was long so I told her it was okay with water, but no ice. I wasn’t gonna walk around and get on a plane with a dripping-wet drink. When I asked her if the drink should be full or at least be close to full she gave me an attitude. She then stood there and got on her phone ( the line is still long). Slamming things around and talking super loud. I ordered this ALL the time and never had a problem. In fact, Starbucks will (and have in the past, without me initiating) complimentary the drink in a form of a merchandise card that said “Sorry your drink was not full” or something along that line. The guy that was taking orders was really nice but seemed new. I felt bad for him because she wasn’t nice to him either….this was at concourse D nextto gate D1, but I was told employees do alternate between the locations within the airport."