Starbucks,

1051 FGCU Blvd S, Fort Myers, FL 33965, United States

"They always run out of milk and condiments. No pumpkin spice flavor at 5pm, that’s crazy! Otherwise the staff is nice. Lines are always long."

"Look as a student, I am always disappointed by the lack of training and knowledge the staff have. I know sometimes coffee is hard to make especially 20 different people with different options. But when a simple order like mine gets messed up continuously it is absurd. I am not trying to make your job harder i am calling you out on doing it wrong and giving me the wrong item time and time again. I even order on the app simply to make it easier and clearer. Still get it wrong. If it wasn't for the fact that it is in the library and i need a caffeine fix i would not go."

"Honestly terrible, and I don’t even mind the lines. I bought a $30 dollar cup and by the time I got home and looked at it, it had a couple paint chips so I took it back to ask for an exchange for the SAME CUP. They told me they can’t take exchanges because they already sold it and the barcode has a sharpie slash on it. Even though it was perfectly new and I didn’t have it for more than 2 hours. Told me to come back the next day to ask again."

"This is by far the worst Starbucks I have ever been too. Customer service is lacking and mostly because the turnaround rate is so high and lack of supportive management, in my opinion: The student workers appear as though they have never worked before however, the lack of customer service is a reflection of management. Everytime i go in the area is unclean. Today the floors are disgusting in the lobby. You cannot walk without sticking to the floor. Despite placing a Grubhub order, all walkin-customer were serviced before me. I would like to say this is a one-time issue but this has happened multiple times since I started coming here which has been less than a dozen times in a year. Now, as my brewed coffee has finally arrived the manager is unaware that I had a sandwich (easily seen on order) and made an excuse that it didn’t heat all the way through even though I just watched her put it in. After waiting another few minutes, she announced the ovens need to reheat-actually, they didn’t turn on the ovens this morning."

"I was here with my sister today and after ordering, paying, and waiting almost 20 minutes for her drink, it was then told to us that they were out. Well, that’s okay things happen, but She had to get to class so she said she would return after class to pick up a replacement drink. When we returned, ordered another kind of drink, which we ended up having to pay for again (even though we didn’t get anything from the last time we paid), waited another 15 minutes before being told they were also out of that drink. She asked for something similar as a replacement, waited another 10 minutes only to get the most disgusting drink either of us have tried. We paid for 2 drinks, waited around a total of almost 45 minutes and didnt leave with anything edible. Terrible customer service and a waste of money and time 2 times in one day!"