Starbucks,

11801 S Cleveland Ave #100, Fort Myers, FL 33907, United States

"Personally this is the best Starbucks in Ft Myers. I’ve visited several locations several times and I must admit that this spot takes the cake. Terri and her crew provide phenomenal service and honestly they’re the friendlier of Baristas in our local area. I wouldn’t bother going to another Starbucks as long as they’re here. Order is always right and speedy service 10/10 experience everytime"

"This was the worst experience ever, the girl giving me my drink was giving me the dirtiest look ever. I pay good money, I got four drinks I deserve good treatment as a customer. If you don’t want to work then just don’t do it, it is not my fault that you had a bad day I don’t deserve a bad attitude as a paying customer. I will NEVER GO Back to this dumb store."

"As someone who goes to Starbucks quite often, I know that they give you the option to leave a tip. The drive through worker did not give me the option and had no problem adding a tip herself without asking. Disappointed"

"My husband walked into the store, doors were open, another person had just gotten their drink and were walking out, the employee looked at my husband and said “we are closed” after he told them he has been standing there for 3 minutes waiting to be acknowledged the employee continues to say well we are closed and walked him to the door and locked the door behind him. I’m sorry but as someone who has worked in the food industry that is NOT how you treat your customers and if they are able to walk into your store, you should be serving them. This location especially has gone downhill. No customer service at all, and when you do get a drink it’s a miracle when someone actually makes it correctly. Everyone seems lazy, no smiles, and a lot of sighing and huffing and puffing when you try to customize a drink. I will be taking this up the chain to district management at this point!"

"I'm rating this low for the treatment of staff. My family was getting our order filled by, I believe, Kaya. She was super helpful and sweet! As we were wrapping up, this older female employee in the red shirt completely blew her off and waved her away. We were still going to order a few things but we immediately gave each other the look and walked away. We had already finished paying for our initial order and were about to place the second. I have never seen someone treat a fellow employee with such little respect. It gave "mad boomer energy" as both my sons stated. Rude employee photographed below (or above, I don't know how these will post). Once we were sure she wouldn't be tending the register anymore we went back to purchase more. All other employees were delightful."