Dunkin'

"I go frequently to this store since I work right behind them at Your Storage Units (we have deals btw). The store manage Kassandra is amazing and always has a smile, she has really turned the team around and I love what she is doing with this store. She should always be at this store especially because she makes my drinks 10/10."

"If I could give this DDs a “0”, I would. Stiffed mini bagels tasted like the dirty air from the oven warmer. My cream cheese was cold. My frozen coffee was coffee on ice. Would not suggest this establishment to anyone. All reviews are 1 star. Need new employees or new managers. TRASH TRASH TRASH!!!!!"

"No never again… ordered through drive-through for bagels and a coffee and I wanted to use my rewards that I accumulated on the Dunkin’ Donuts app. A young lady at the register said I can only use one reward, and when I was given the order for the bagels, it was super cold and not toasted."

"It’s evening. All the employee buddies are here enjoying free stuff, donuts drinks. Ordered drinks and donuts on the DD App at 7:10 pm. The employee threw all donuts away at 7:15 pm. Didn’t acknowledge my order until after the throw away. DD closes at 8:00 pm, but tosses dozens of donuts 45 minutes ahead of closing. Terrible place in evening. Maybe much better in morning."

"Visited this am. Drive thru was not moving at all. After 7 minutes sitting in front of the screen/speaker to order, without anyone speaking, I parked to go inside. The store was in complete disarray. Coffee grounds and stains all over their work area, garbage overflowing, milk stains, and food wrappers everywhere. Cash wrap area was no different and so was lobby. No napkins filled, garbage overflowing and floors dirty w what looked like spills that had dried up. There were a total of 8 employees, 3 sitting (doing orders and paperwork) 5 behind the counter. Not one greeted me nor helped initially. I waited over 5 minutes before being acknowledged. The girl was very sweet once she acknowledged I was there. I ordered an espresso drink and 2 donuts. The espresso was served from an already there cup (not sure how long it had been sitting there. No fresh making). She stepped away to get donuts from the back and that took another 5 plus minutes. A complete shame given how busy they are and how precious people spending money is becoming given the economy challenges. I encourage management and owners to review standards of operations. There is a Starbucks opening literally right across the street in the next upcoming months. In a world where you have been the only choice, people are forced to deal w the above less than stellar standards. However, these same clients are about to get another alternative that will likely cost you multiple dollars, impact your payroll/overhead, and in turn impact the very same employees that failed to deliver the exact thing that keeps them employed."