Auntie Anne's

"The server never stopped talking to a friend to actually wait on me let alone attempt any level of customer service. I ordered a cinnamon pretzel, it had too much butter and too much cinnamon sugar as it was sliding off the pretzel. I threw it away. The crows enjoyed it."

"Like pretty much everywhere in the travel plaza. The service here is terrible. Employees do not care about providing any type of service whatsoever."

"First off, I just LOVE Aunt Annie's. One of my faves. I stopped at the Canoe Creek rest stop on 12/28/23 at 12:15pm. The lines everywhere were super long. Not at Aunt Annie's. I soon found out why. 3 females and 1 male behind the counter but no food. I asked how long please and they all literally laughed out loud. Finally, the gentleman said 20 minutes. Twenty minutes at heavy rush time??? Have they not been trained to have a batch being prepared while one bakes while one is being served, repeat, repeat, repeat???? Or do they not care?? Where is the area director? This product sells itself, when it's available!! Very disappointing."

"So, we went in to grab a snack. I of course asked if they could make some mini pretzel dogs. The answer? "No". When I asked why not the lady said "because, I already made some". To which I said "oh, okay I will get some then". Nope, someone had bought them... okay, can you please make some more, I'm happy to wait? Nope.... your staff is completely rude, lazy, and from what I saw in the case, can't cook as several items were burnt, and others overcooked. Auntie Anne's DO BETTER! included are pictures of the woman, and store front."

"Got in line and after waiting 5 minutes a young male staff member turned around and said we’re closed for 15 minutes to restock. The other lady who seemed to be the one running the show never acknowledged me, after making eye contact 3 times. I said closed for 15 mins there are pretzels in the case ready to be served? He said yah we’re closed right now and turned around. I walked out of the line and went to grab my sons food from Wendy’s. Ordered, received his food and filled his drink. Another man entered the line so I walked back in line behind him at this point there were about 15 pretzels in the case. Neither staff member said anything to the man in front of me so after 2-3 mins and both staff members making eye contact with him he looked at me confused. I said they are “currently closed” for about 5 more minutes he walked out of line after 5 mins. There were now two other people behind me again that no one addressed at all. After 15 mins both staff members were just making pretzels instead of servicing the customers with the 15 pretzels that were hot and fresh. 3 customers 15 pretzels and no acknowledgment at all. Horrible service! The younger male asked what seemed to be a manager or person in charge if he should service the customers and she laughed and said no."