Dunkin',

9020 Progress Boulevard, Riverview, FL 33578

"Subject: Disappointing Experience at Dunkin' Donuts at 9020 Progress Blvd Riverview, Florida 33579 Dear Dunkin' Donuts Customer Service, I am writing to express my extreme disappointment with the service I received at the Dunkin' Donuts located on 9020 Progress Blvd Riverview On the morning of November 2, 2023 @9:20 AM [ 729146 Rona) CHK #51 I placed an order for one medium hot coffee, two bagels (one multigrain and one plain), and requested the bagels to be lightly toasted with veggie cream cheese. However, upon receiving my order, I discovered that my bagels were burned to the point where they were inedible. Furthermore, the coffee I received was extremely cold, as if it had been made the night before and left to sit. Additionally, despite requesting extra sugar and extra cream, the coffee was overly sweet, making it undrinkable. In an attempt to resolve this issue, I visited the Dunkin' Donuts on Hillsborough to inquire about exchanging my order. However, I was informed that they were unable to accommodate my request as the order was from another store. Consequently, I had no choice but to discard the entire order, leaving me without breakfast that morning. I am deeply disappointed by this experience and I kindly request that appropriate measures be taken to address this matter. I would appreciate a refund or a replacement for my order, as well as an assurance that such incidents will not occur in the future. Thank you for your attention to this matter. I trust that you will handle it with the utmost urgency and professionalism."

"These workers do not listen, 2nd time ordering the frozen chocolate it’s supposed to come with drizzle inside the cup & on top of the whipped cream do they bother to do they job & do it correctly nope & so i ask them & they still proceeds to give me the drink without the drizzle I’ll just stick with Starbucks because at least Starbucks knows how to follow direction"

"I would provide zero star if possible. We ordered caramel ice coffee and signature punkin, they labeled correctly but both were same caramel ice coffee. Avocado toast bread was soggy, no napkins. I won't be back!"

"Nice Dunkin inside of the gas station. Staff was all very busy, and very helpful to customers. Their donuts all looked delicious, they helped many customers, and were all working very quickly. Thank you to the employees who made my breakfast and coffee's today."

"Employees are nice, but this drink I just got is the worst and tastes absolutely nothing like their frozen coffee! Last time I go to this Dunkin, should have gone to Starbucks. Throwing it away, would like a refund but likely won't get one. Also, don't be duped by their card reload free drink program; I received a free reward, doesn't expire until 7/24, but they removed it anyway! It's such a shame, they are on my route to work."