Dunkin',

6527 Old Brick Road, Windermere, FL 34786

"I never ever leave bad reviews but this Dunkin is AWFUL. I’m one more bad experience away from reaching out to hr. My girlfriend and I go here often and anytime we try to get food we’re told they are out of it. We started getting suspicious so one day after being told no we ordered it through the app, went back to the window, and it somehow magically appeared! The same thing has happened with the new Dunkings menu, we’re told that it doesn’t exist but we pull it up on the app right away and order it just fine. The workers are rude and judgmental, and I get the job is tough, but to do stuff like that EVERY time I go through the drive thru gets really annoying as a customer."

"I go here quite a bit and usually they're really good. But today they let me go through the drive-thru and had me pull all the way through the wait and when I asked them why they said they hadn't started my order yet. But if I moved up then the timer wouldn't trigger to management that it was taking a long time and they wouldn't get in trouble."

"Drive thru only had 3 cars and it took me almost 10 minutes to reach the window. Waited to give order 4 more minutes. The lobby wasn't all that busy and it seemed the staff member at the window was also bringing out food to the drive thru which was also backed up by 3 cars. They didn't have all the donut kinds I wanted. Overall a very frustrating experience. This wasn't the first time I experienced such slow service."

"Google needs to give the option of giving ZERO stars because this place doesn’t deserve any. The staff is awful. The quality is horrible. I went to get a hot chocolate and they had the audacity to give me hot WATER. I about puked after I took my first sip. I called the customer service line and they told me someone would contact me within 1-2 business days. I immediately called the bank and requested my money back. I will never go back here and will take my business to Starbucks, where they actually know how to treat there customers."

"This Dunkin is by far the worst one I’ve ever been to. The woman who was working the drive threw was beyond rude. When we pulled up for our food and drinks, not only was the order wrong but she never gave us a receipt OR the food. We were told to pull around and they would bring it out for us. About 15 minutes passed and still no one came out. We went inside to get the food and they all didn’t know what we ordered. We had no receipt to show because the woman never gave us anything. Finally, 30+ minutes later we got our food and obviously it’s not even editable. Pictures to show, you can judge for yourself if you would even take a bite of this…. $20 down the drain this morning because we’re not driving back to ask for a refund."