Dunkin'

"Horrible, the worst service i have experienced in 50 years . The staff was so disrespectful after keeping me waiting at a drive through with no acknowledgement for 15 minutes . I was pressed for time as i had i meeting, so i pulled up to the window. Nobody paid attention as i sat there another 5 minutes. A female employee about 20 years old finally showed up at the window scolding me stating "did you order at the microphone box, " knowing full well they had not taken my order, because they were ignoring me. I answered stating " i have been waiting for 15 minutes with no service. She then responded rudely stating". We are short staffed and its Valentine's Day "but 1. I only witnessed one person inside the store ,and 1 car ahead of me and it took them at least over 5 minutes to serve him. Please never patronize this business because the service sucks and they will treat you badly. The way .....the way this employee with me being three times her age ...was beyond the pale.2. If you can't provide good customer service you don't need to come to work"

"If I could remove stars I would for sure. Ordered 2 French vanilla cappuccino and got caramel swirl. By the taste and appearance they forgot to add the coffee. I had to go back through the drive thru to order a cup of plain black coffee to add to them myself. I ordered 3 sandwiches all over cooked and burnt, I ordered my littles munchkins and they gave me a bag of full sized donuts for the car behind me along with my munchkins. The lady at the drive thru got an attitude when I told her she gave me extra food told me to keep it bc I touched it. I asked for a reciept and was never given one."

"Walked in to the one on 18003 Highwoods Preserve, New Tampa with my family after our church service and the store was filthy and my husband said the men’s bathroom had NO soap! Even after I brought the filth to their attention the workers did nothing even though they were not busy. We did not buy anything and we walked out. See my photos."

"I purchased an order in the drive thru, which was very busy this morning. I ordered an unsweetened tea and a donut. At the window, I was given a cup, without a straw, a bad with my donut and no napkin. I asked for a straw and napkin, the girl walked away. I waited. After waiting several minutes, I began speaking through the window, excuse me... finally I get noticed. A different clerk approached and I explained what I was waiting for, but also I had tested the tea and it was sweet. She tells me oh, we didn't brew unsweetened tea, stupid you like a refund? Sure. She walk away. I wait. More time goes by. I see the original clerk, I ask if the refund is too much trouble, can I have a milk or water? Told no because of price difference. I ask if we can finish my transaction. She tells me she is busy taking orders and I have to wait. Other clerk returns. Doesn't know how to refund me because I paid with app. How about cash? Perfect. I ask for the receipt. Told I can't have one because a new order has been taken. First clerk comes around and throws receipt tied me yelling "here"! When I ask for their names, I'm told yeah, no. Window gets slammed. I would not recommend this location at all."