Pottery Barn

"Dear Pottery Barn, congratulations you have sunk to the depths of every bad with retail and customer service. Don't be surprised when your business fails; it may take time but history does repeat itself and when businesses fail to care about the people who took them to a good place, become complacent, they eventually fail. My wife placed an order on 1/3/24 and the order was confirmed to ship to arrive 2/13/24. Yesterday my wife looked up the order only to find that You (Pottery Barn) cancelled the order for no apparent reason, sent no email, gave no reason, just cancelled. The payment was received, order confirmed...then cancelled. WHAT! Really! So now my wife has been trying for 1.5 hours to get someone on the phone who would try to make YOUR mistake right and ship the furniture sooner than the listed 6 weeks. No one is willing to do anything to help. I refuse to call your department that answers phone calls a customer service department because they and YOU do not care anything about your customers! Sad, just sad. I realize these are 1st world problems but it is a sad state that this country has crawled down into. Good luck with your new business strategy PB!"

"I rate them a 0 I ordered over $4,000 worth of furniture in August 2023 it is now January 2024, and I am still waiting for this order to be completely delivered. The delivery men told us at the end of delivery oh by the way all your pieces were not on the truck. Although i received some pieces A FEW DAYS AGO, I am beyond annoyed. I ordered 2 counter stools, and thus far, I only received 1 . I was told they can not locate the other one. How is it possible that they can not find it. I was told they have to do a 48 hour search for it, and they will not send a replacement until they can locate it. STAY AWAY FROM THIS COMPANY."

"Love this store! Usually Drive up an hour to get here as there is no store near me. Worth the drive, easier to see things in person than online and a catalog. Very helpful sales team! Ordered linen blackout curtains for bedroom with gold rods. Love how they look!!!!!!"

"I ordered a simple bed. My window came and went. After being 2 months behind on delivery they scheduled install, then no call no showed me. I called customer support who were nice but said the pieces were just getting together at one shipping location... it's been a month since that.... If I had known this was going to happen, I would have ordered a bed at Arhaus or Ballard., which also had beds I liked. I'm really disappointed. I considered downloading Twitter to tag them and ask how custom cabinets Iordered 2 months after this purchase, delivered on time including a replacement piece, all under the time to get one bed. The local store people are nice, but this isn't the company I shopped at 15 years ago."

"First and last experience with PB. Ordered sofa and chair in February. Paid for both items end of March. Received only the sofa early April. Slip cover was awful, did not fit properly, hem very uneven, puckering everywhere, basically a sub ikea product. I requested a properly tailored replacement from Pam, our sales lady We thought, ok, they’ll fix this. Weeks later, while on travel, we received an email stating the whole order had been cancelled and pick up of the couch was scheduled. They still had all of our money. Every customer “service” individual I spoke with was vague, confused, unhelpful and rude. Took weeks to get credit for a chair we NEVER received. Happily we went to Ethan Allen, where the customer service as superb, price was not that much more and we are very confident we will receive quality products. I wish I had talked to friends first, seems PB has a pretty poor reputation, and we can confirm that. I had really thought pottery barn was a reliable source for nice furniture, cheap was what we got. Try Ethan Allen, you will not be disappointed."