Grand Beach Hotel Bay Harbor 9601 East Bay Harbor Drive, Bay Harbor Islands, FL 33154

"Had a beautiful experience, very clean and fresh rooms with nice Bay views. One thing that was bothering us was a rotten smell in the elevator and it permeated throughout the floor a bit. Other than that everything was amazing."

"Nice hotel! My ONLY complaint which gives it a 2 star is the fact that I was owed a refund due to a reservation error. I was refunded what was owed and in a few days it came back on my card. 2 weeks later the hotel charges me for the refund taking it back. I have been trying to call and speak to someone, but keep getting transferred or my information taking with promises someone will respond back to me. Well guess what..still no response, and still no explanation as to why they charged me $205.25 two weeks later as if I was not going to notice. I NEED A CALL BACK FROM THE MANAGER! This is horrible customer service."

"I knew I wanted to stay in the more Northern part of Miami Beach because I love peace and quiet! I barely got that here because there was construction being done directly across the way and I got a clear view of the workers working. It was very noisy throughout the days due to this. The shower floor is atrocious. After my first night I had to buy slippers because I did not feel clean touching the shower floor. There was a noise that would turn on every time the light was on in the bathroom and it was so uncomfortable to listen to. The mini fridge was worn out. They will play with your money! They constantly were taking the full price of the stay from my account and then a few days later would release my funds, they did this to me a total of three times! They took my money at initial booking and canceled the reservation AS I WAS BOARDING MY FLIGHT. I got to the hotel, paid for it AGAIN and they took their $600 incidental fee. A few days later I see that $ again in my account for the third time!! Idk about you but when I pay for something once I don’t want that company continuously playing with my funds… I’ve stayed at several hotels prior and never had this experience with holding then releasing funds over and over again. They advertise two pools but one was filthy and out of service which for some reason my balcony was facing directly over. So after inconveniencing me right as I was boarding my flight and then gaslighting me claiming I never paid WHEN I DID a month in advance.. they then didn’t even have the decency to give me a room with a decent view. I got construction and a dirty out of order pool as my view. Would never stay here again. On our last night, the other guests were SO LOUD on our floor throughout the night that we barely slept. The balcony was dirty, table and chairs were not kept clean by staff. The chairs out by the pool? Dirty. Do ur research and stay elsewhere, wouldn’t recommend for long stays."

"It is the third time that I have stayed at the hotel, and the first time that I have an inconvenience unfortunately; (I am still as a guest at the hotel in case there are doubts about my reservation room 518 ) The valet parking staff was too disrespectful tonight, so much so that he threatened to call the police if we did not move the car because according to him I could not park the car that we had already checked in when checking in the night before. It was extremely rude, I don't know how they have staff like that working with costumer service. It is disappointing because we like the hotel, the location is excellent, but it is unacceptable that as guests an employee treats us that way."